Car-X Tire & Auto 212 Ogden Avenue, Downers Grove, IL 60515

"Fantastic service. They were very polite professional and quick. They didn't have any coffee or water in the lobby for customers. They play great music in the waiting room. Plenty of seating available for guests and customers while waiting. The waiting area is extremely clean. They offer explanations and copies of paperwork when you check out. I would definitely return for oil changes on my vehicle. Thank you to the entire team."

"Can't say enough good things about Mike & his team. Was in the area visiting friends when I had an issue with my wheelchair carrying hitch that would have made it impossible to drive to get home safely. CarX was the closest shop and when asked, they said to bring it in, even tho it isn't a general service they offer. Mike and his team made quick work of my car, gave me a complimentary tire top-off, and made sure I was good to get back home safely. Excellent and quick service!"

"My check engine light came on so I called here for an appointment. I was told they would check it out for free. When I arrived, I was told it would cost $100 for an inspection. I just wanted to get it fixed so I agreed. They came back with $900 for an O2 sensor and fuel ratio sensor replacement. I talked with a few other shops and they said that the price was way too high. I declined the repair and tried to use a $10 off $100 or more coupon I got in the mail from them. They said they couldn't accept it since the total was $99.99. Are you kidding me! Absolutely ridiculous. I was able to talk them into using the coupon, but the total still came to $100 with tax. This place is a rip off. Avoid them at all cost!"

"Fair prices, good location, fast turnaround. They take good care of your needs, we appreciate the help!!! Mike is an excellent manager and has taken good care of our fleet work, he’s able to squeeze our tire/exhaust work in around his retail work. I see a lot of the locals taking their cars here and this shop keeps busy, best to make an appointment"

"I'm sorry for the long note here, but I feel it's important to share the terrible customer service provided by the Downers Grove Car-X manager Mr. Mike Judy. Let me start by saying I've been a loyal Car-X customer for more than 15 years and never had an issue until this new management. I brought my car into the DG location for a regular oil change and while paying, I just wanted to confirm the tires were inflated to the proper pressure as I know there is a slow leak in one of the tires. The manager, Mr. Judy and the technician confirmed the tires had been inflated. I could see the tire looked low but trusted they had done what they said. When i got home and checked the pressure it was only 18psi and not 33psi. Not the end of the world but I don't appreciate being lied to. A few days later, I started hearing a "thumping" sound from a different front tire, like there was a large nail. When I got out and checked the tire, there was no nail or apparent damage to the tire. The next morning, the noise got worse so I took my car to the local repair shop near my house. Their diagnosis ... the lug nuts were loose ... they never tightened the lug nuts after rotating my tires. When I called Mr. Judy to explain my situation, he never apologized but offered a free oil change. I said no, I want a full refund (because I'm never going back there again) and I also think it's only fair that they reimburse me for the cost to diagnose the issue and repair it. Mr. Judy agreed to reimburse me for both. A few days later, I received an email from Mr. Judy saying he would now only reimburse me for the tire repair but not the original oil change. When I called him to get an explanation, Mr. Judy was very dismissive, rude and failed to accept any responsibility by trying to tell me that there was nothing wrong with the oil change and therefore no refund. Nothing wrong with the oil change?? Last I checked, tire rotation and tightening all the lug nuts is part of the Car-X's oil change service. A $50 refund seems like a small price to pay in order to satisfy a dissatisfied customer and make up for their lacking aptitude. Unfortunately, Mr. Judy has zero people or management skills as this would have and should have been handled much differently. All things considered, we are all very lucky my tire didn't come off and severely hurt me, my family and/or any other unlucky bystander, not to mention the car damage it would have caused."