CVS Pharmacy,

3402 50th Street, Lubbock, TX 79413

"We had to make 2 different trips to CVS today. The 1st trip was for some prescriptions I had ready. When we pulled up to the drive up window, she was using the phone to communicate with us. She could not hear. We had to yell in order for her to hear us. The doctor gave me a new prescription. We got the notification it was ready. We went to the window again. Once again she could not hear us. I told her to open the \"damn\" window. She said it was cold and would not open the window. (it was 60 degrees, not cold) She told us to come in. I am injured from a severe car wreck. I have a brain injury, a broken sternum and 5 broken ribs. Coming in was not an option for me. She said she would try again, and had no problem hearing us the 2nd time....\nOnce our transaction was complete, I asked what her name was. She said she would not give me her name. I said it was because she knew she was wrong and I flipped her off. She screamed at me and told me I was fired as a customer from her store... Her name, according to the receipt, is Melisia. She was rude both times today, and suggest if you keep her employed, you keep her away from customers. I will be changing pharmacies and choosing a different CVS from now on. We have been unhappy with this particular CVS for awhile now. I am very unhappy. If it weren't required from our insurance to use CVS, I would not use any CVS ..."

"I guess new employee with red hair. A customer upset her, but she gave me the attitude. I did nothing. I was just next in line. I am getting punished cause they are not attending to me."

"Worst pharmacy I have been to. I miss our old CVS on Memphis. They treated everyone like family and were so attentive. This pharmacy needed even acknowledge that I was there, and I was the only one in the store. The prescription took forever and then there was a mixup. I was not asked if I had any questions and the pharmacist did not give any consultation even though the prescription required it. I will not be back."

"Been trying to get a medication transferred from one pharmacy to this one for at least 4 days now. The only reason I'm giving 2 stars is because the first guy I talked to was nice, and called me back to tell me they couldn't get ahold of the other pharmacy the first day I called. I just called back to check on things and they didn't have it. Then when I was told they'd get my info to call the pharmacy, again, the lady hung up on me. Not cool, going elsewhere."

"I ALWAYS have problems refilling prescriptions at this CVS! HUGE lack of communication & customer service!!!!! VERY unhappy!!!! They don't keep you informed on a problem until the last minute. I've used this pharmacy for several years. I will DEFINITELY be transferring my prescriptions to Walgreens today!!!! I've been told other customers have experienced the same problems!!!!!!"