GUESS Factory,

1650 Premium Outlet Blvd #575, Aurora, IL 60502, United States

"The lady with the red hair is extremely rude and has a NASTY attitude towards everyone she is so mean and she should be talked to so she is nicer!!!!!"

"If I could shut this store down I would this was a horrible experience the lady with the heavy accent was so rude and unprofessional it was seriously utterly ridiculous how obnoxious and rude she was body shaming my friends mother, when returning items she made comments like “why didint it fit you” “oh did it not fit in your stomach area” unbelievable will never be shopping here again and I will be calling corporate so that lady will get fired they have not seen the last of me. In my 3 years of working retail no matter how rude a customer is to me I will never be saying comments about people’s body nor will I be that aggressive and furious towards someone and after she was done doing the return she threw the recipt I will never ever EVER be shopping there again."

"Worst guess store to shop at. The staff is unprofessional and very rude. There is a lady that has a heavy accent that was body shaming a customer that was returning some shirts. She kept saying comments like oh it’s too stretchy and why didn’t it fit! Was it around your chest area or stomach that it didn’t fit? Like what the heck those comments were not necessary! If I felt uncomfortable I’m sure the customer must have felt worse! Will not be visiting this store again!"

"The first time I visited this store, I was very nicely greeted by Maximo who deserves more than 5 stars due to his amazing customer service, even to the point where he was more than happy to recruit me to even work at this location, even though I currently have a job. I went back into this location recently for the second time to talk to Maximo about more information about working at Guess, only to be in front of the most disrespectful guy in the black mask when I asked him kindly, “Hey, is Maximo working today?” & this guy replied “No” very rudely to me while ignoring me & walking away. This guy needs to be fired upon how many reviews the with the black mask is treating people. I don’t understand how my first experience with Maximo was amazing & super welcoming to the point where he needs to either be promoted to upper management given that he is already a manager here, meanwhile this horrible experience with the other guy walking around the store pretending like he knows what he’s doing pacing around the store looking busy, when it seems like he doesn’t want to work there."

"Note for management. 6/16/2023 Victoria/Kat is truly the RUDEST PERSON EVER!! Her attitude towards customers and even talking back to another associate is extremely unprofessional. I understand that they’re under staffed, but there is no reason that she should be impolite to customers and staff. Having someone acting in a negative manner will definitely lead people out the store. I am definitely contacting upper management for this. No one should ever have to go through what happened to my family and I… especially if we’re providing profit to the store. Also Victoria/Kat should strongly revise what Guess Mission Statement is all about, she clearly didn’t demonstrate any of the following: GUESS Mission Statement——— We are dedicated to personal and professional enrichment through an environment of open communication, teamwork, trust and respect."