McDonald's,

5555 Grand Avenue, Gurnee, IL 60031

"The taste is excellent. Fresh, as I liked... but... could you put more effort into making it look good. Why it's looks so awkward?"

"Food was hot and served fresh, but the physical state of the restaurant was pretty poor once you looked past the somewhat newly remodeled facade: -When placing an order at the kiosks, you need to select a numbered table stand to complete your order. No table stands were available, and the order can't be complete without a number. 0 isn't an option. Confusing. Ended up entering random numbers and realized they were just calling receipt numbers. Why? All the tables are numbered. Poorly executed and non-maintained system. -one ketchup dispenser was broken, the other was empty. The drinks area in general was pretty dirty. -when attempting to ask for ketchup packets I waited behind a gentleman who had an issue with how his meal was prepared and the response he got from the manager was a rude "So? What do you want me to do?" I've had a fair share of rude McDonald's stops, but there were too many issues here not to mention. At least the food was good."

"6:45 am and the food is cold. Disgusting. Hash browns were cold and crumbly. Not even exaggerating. Pulled back up to window and told the lady and she offered to remake them. That's fine but WHY on earth would you put cold/old food in someone's order and expect them not to notice??? $13.47 for 2 sandwiches and 2 hashbrowns and they're cold......never again."

"Play Place here so it's a target spot with the kids when we're in the area. Biggest reason I gave it 5 stars overall is because they have the bathroom inside the play place. It's a game changer! I can relax for an extra 5 minutes because I can see the kids go in and out of the bathroom and don't have to worry. I wish McDonald's app would let me order a Rewards burger along with a coupon on other food in the same order. I'd be so happy."

"the drive thru staff was way swampped and did not pay any kind of attention to quite a few orders including mine. and that is after i got to my order and tried to explain to the server i did not order sausage and i could not have it. 5 times and in the end he took off the egg and left the one thing i could not have."