Chipotle Mexican Grill 6415 North Illinois Street, Fairview Heights, IL 62208

"As someone who used to work here, I can safely say that you’re money would be better spent at Qdoba. This location has been going downhill for the better part of a year. The store is constantly dirty, they only ever do a “deep clean” once every 3 months. They put little to no effort into making sure an area where the public is served food is clean. I’ve seen people walk out and simply just not clean, and get away with it. The soda machine is FILTHY; I can’t even remember the last time it was taken apart and cleaned. For a while there was mold inside of the machine, which had actually got me sick at one point. There is a ridiculous amount of dirt, gunk, food, and debris in the back of the building. With all of that filth attracts bugs as well, we constantly have at least some type of bug in that building. Whether it be fruit flies, cockroaches, or fruit flies. The management team is extremely lazy, and this has affected cleanliness, hygiene, and overall mood. I have seen myself manager’s do prep work, but then with the food they make they don’t label or put dates on their prepped food. There was also an incident recently where the chicken was stores improperly, and they ended up cooking and then selling expired chicken to the public, this incident also got me sick. Most of the staff hate their job, and are easily irritable while you as a customer order. Overall this location is somewhere I would never go unless I myself saw my food being made from the walk in freezer, to the grill. Once again i recommend that instead of risking it here, you simply go to Qdoba."

"We came in kinda late but didn’t complain and let us sit in dining lobby even tho they were cleaning and the chairs were up lol. The music was good and the food was good too. But my girl was saying they didn’t give a good portion size and they rushed thru her ordering. It was clean inside."

"Always cookin on the grill. Fresh veggies and rice to make all the toppings/meat that much better. What a clean place for so much cooking. Organized and inviting atmosphere, restrooms are nice and clean. Employees are helpful and happy! Parking is busy and packed. Place is huge inside. Chips and drinks as well, get a side of fresh gauc of salsa to top off your meal. Only thing better would be cilantro garnishment."

"I just moved to the area and wanted a late night snack, so I ordered some Chipotle because it was very close to me, and my daughter likes it. I ordered online and went and picked up the order. I ordered a carne asada quesadilla with pinto beans, rice and sour cream. The quesadilla was great but the beans and rice was cold and the rice was dry. My daughter ordered a steak bowl. The steak wasn't even luke warm, and it wasn't even cut up, just laid on top. My daughter loves Chipotle, so I think from now on, I won't do any "late night" ordering!"

"This location is always a letdown. The service is always bad…never friendly, they look at you like you’re a pest when you haven’t even said hello yet, and they don’t care about the quality of orders. Unfortunately it’s the only Chipotle within 45 minutes of me so I’ve given them multiple chances and every time it’s a disappointment. Your mobile order will ALWAYS be wrong, a mess, or both. Never on time with mobile orders either and they don’t even bother to walk a few feet to the pickup area; they put the mobile orders by the drink fountain, right outside the employee door to the kitchen. I’ve ordered tacos and gotten a bowl without the shells and missing some ingredients, broken shells, burnt chips, etc. I’ve sent messages and photos to customer service/corporate and all they do is say sorry and maybe give a free entree, but no changes to this location. Don’t go in with expectations."