Starbucks 165 East Army Trail Road, Glendale Heights, IL 60139

"(02/21/24) Terrible in every possible way. Corporate and Dupage Health Department have been called. Workers (Karolina) here is useless. It’s a ghost town if you approach the register as the employees are not there or on phone’s. Karolina in particular is the worst and needs to be fired. She is terrible. She told me she didn’t care if I was a secret shopper or corporate, and encouraged me to write this review. (02/27/24) Workers have decided to harass me and tamper with my drink for making a complaint. I now have them on video saying the don’t care if I called corporate. This whole store needs to be shut down. Kat the district manager has been notified and has done NOTHING to help. No accountability at this location."

"I have never come across a rude barista inside or the drive-thru! A lot of people who complain about waiting a while for their drinks well look around. The place is usually very busy and they are doing the best they can. It's not like they're sitting down doing nothing"

"We waited in line for 20 minutes on Christmas Eve. Finally, I pulled up at 4 pm and was told they were closed Fine. However, I could not leave the drive-through line, which was the bigger problem. The condescending, controlling, and rude barista who trapped me in the line for 30 minutes and would not let me leave is the real problem. I kept asking for the other cars to pull forward like Portillos and Mcdonald's do so I could get out of the line I was trapped in, and I was told NO. Not even nicely, it was a FU ATTITUDE EVEN THOUGH WE WERE TRAPPED!! Finally, after ten more minutes, I was able to back out. This was unacceptable, and I'm escalating to Starbucks corporate. What makes her so unique is that her time and the customers in front of me were just more important and the message was very clear. That it was ok to trap people in line on Xmas Eve. I could not leave. Just “NO” I HAD TO WAIT UNTIL THEY WERE DONE SERVING THE CUSTOMERS IN FRONT OF ME. This was the worst experience at Starbucks I ever had. She should be fired. I am sure the other customer service complaints about the Glendale Heights location has to be the same person. Check the cameras."

"This Starbucks is extremely disappointing! Not one of the employees greeted me upon entering the store. Seems like they only greet the ppl that are regularly in their on a consistent basis. Today is Sunday 4/30 and whatever staff is working is absolutely incapable of following directions. Brought in my personal cups and was very clear (2 times) on what drink went in each cup and of course they were too busy dancing to the song playing to get what I asked for right. And cups were not completely full with drinks."