Geek Squad

"They are the worst company ever. Words cannot describe how much they lie."

"The guys that come out are great! The call center where you make appts, not so good. They seem confused and have messed up appointments in the past."

"Very impressed with Alex at the st. Peters store. I had a hacked emergency on a Saturday morning. I called geek squad at noon and I had appointment at 1:20. I was checked in and promptly waited on. Alex, the GS tech, had me taken care of in a short time. I very thankful for the time he spent with me. Very knowledgeable and takes the time needed to explain and thoroughly checked…. Would definitely recommend the Geek Squad and Alex."

"I had Apple tech support schedule me an appointment here to get my iPhone looked at. My camera was acting up on a brand new iPhone and needed to be diagnosed. I showed up about 5 minutes early, and they didn’t even check me in until 15 minutes after my appointment time. Then the guys annoyingly asks me what my issue is. I explain the problem, and he tells me they will probably have to take my phone and send it in to Apple, and it will take a week to ten days. The craziest part, is he tells me that there are two people in front of me (Remember, I had a scheduled time), and they will get to me when they can. I asked him for an ETA, and he said whenever they get to it. He seemed pretty annoyed to be doing his job. I walked away, scheduled an appointment with the Apple Store for a few days later. Before I left, I told him that I no longer needed to be seen, and that I apologized for bothering him. He said “It’s no bother” in an upbeat sarcastic voice. Long story short: They are extremely unorganized, under staffed, and treat you like an inconvenience . If you need an Apple Product worked on, go to the Apple Store. I had a much better experience, and my phone was fixed there in less than two hours, free of charge."

"The call center was a horrible experience, in store was fantastic! I was not originally charged a deductible on my phone insurance to get a replacement since it was a software issue but when I called in they wanted to charge me without explaining why. During my second visit to the store I was able to get an explanation of why my order was being cancelled and why I would need to be charged a deductible. My "geek" was very patient and helped me through a call with the corporate line to make sure all my information was correct and cancelled so I could get my new phone quickly!"