Bi-State Refrigeration 225 Eisenhower Drive, St. Peters, MO 63376

"We had a new ice machine installed by Bi-State in our restaurant and in the past 4 months we’ve had to have warranty service 3 times. When I call for service and talk to “Bill” he acts like I’m an inconvenience, cuts me off and is generally unpleasant to deal with. I’m trying not to be emotional and simply state facts as they are from my perspective. Maybe you’ll have better luck."

"Wonderful experience! They fixed our Scotsman icemaker and it's running great! Joe was absolutely fantastic and made sure we knew what our options were along with the possibility that we may have other problems . He was a great technician and I'm very glad we called them!!"

"I am a Facility Manager of a Research Lab. We have many refrigerators and freezers in our building. I have been using Bi State for years and have always received excellent service from them."

"I have not used their services, but one of their drivers practically ran me off the highway today (tailgated aggressively, then passed me from behind and on the right, while taking an on-ramp to 70W. If you see one of their trucks, better get out of the way. I called to report the reckless driving, hopefully the driver will be sent for some remedial road rules combined with courtesy training. If you're in business, that kind of behavior is bad advertising."

"I had Bi-State come out and repair a residential Scotsman ice maker. I called two other Scotman service companies but none would come out and fix it because we were in Illinois - despite the fact they were only 15 minutes away. Bi-State said no problem. Had a guy out the next day. Fix it and followed up with a phone call to make sure everything was all good."