Hawthorne at Crenshaw 4811 East Sam Houston Parkway South, Pasadena, TX 77505

"From touring to moving in, the staff at Crenshaw at Hawthorne has been top notch! Danielle is super friendly and willing to answer all the questions. Alexus & Tannah have also been super helpful is answering my questions and willing to help me when learning about the various amenities on the property. My unit is very nice with modern appliances and hardware. The community is quiet, clean, and friendly."

"Iv toured many properties, but hawthorn was exceptional in all aspects. It seems like they really care about their residents with all the events I heard about. Specifically the wine tasting I’m looking forward too. Alexus was very knowledgeable & professional. I cannot wait to move in this year!"

"Stayed there for couple of years, it was nice at first but went to worse and worst gradually. Their gate is never working and always open which lets anyone enter and loiter around. Main reason of the car break ins there. They notified us of the break ins in another apartment being nice and suggesting people to watch out but they kept multiple break ins within the apartment secret. I get to know them from the neighbors themselves who had a break ins. The last few months we were there was the worst, they never fill the coffee machine and cups and always told that vendor is coming soon. One small rain and trash service is out. Somebody broke the table tennis and grills by the gazebo. Nobody picks the dog poop so better stay away from the dog park side if you have to stay there. The pest control is the worst, they go in the carpeted area with the nasty shoes, and it’s not really efficient. The maintenance guys are cool and responsive though if you have any issue. EDIT: I do not know how they are able to do it, but they always find a sneaky way to delete the worst rating. I am not sure when will my rating go away. Advice: Research on this place around different platform and see what people are saying"

"This my second year here at this complex. As time goes on, there seems to be more and more issues. Maintenance is usually quick to fix things inside my apartment. However, when there are other issues outside, I'm noticing a lack of commitment to a swift fix. People do not pick up after their pets, even after several threats go out to start sending fines to tenants who do not comply with this rule. My latest issue was the install of a new light directly outside my unit. Could not even go on the balcany because of the intensity. This was fixed half-way by adding a cover to the top. Now the gate issues. The exit is extremely slow to open, as well as the entrance. The code system to dial is unreadable and currently not working. The solution is to walk up from my unit and let guests in until it is fixed. Once, I had to get out and help the gate open all the way. Other times I wait at the gate with my key fob trying to get it to open. Most of the time, vehicles just follow one another in and there is no telling who actually lives here. Cars drive thru the exit after a vehicle leaves to get in and vise versa. The response most of the time from the front office, is "we just sent the repair today, waiting to hear back" when I bring up an issue. When some of these issues have actually been ongoing. I'm hoping some of this changes soon."

"(first 3 photos are from July, last 3 photos are from Sep) Current Review Sep 2022: This is a reply to Hawthorne at Crenshaw Community Manager's response to my review last month. The pool is still green and has maintained this consistent murky green throughout the summer. I question your statement of “pride in the community”. No, the pool is not maintained and cleaned daily. Yes, a maintenance man will walk around the pool on Monday, scrub a few heavy spots, throw a few more bags of chemicals and walk away. They never test the water daily. You can tell by looking that your current cleaning and treatment practices are not working. Residences have addressed their concerns to management and only get excuses. Yes, we have had some heavy rain in the last week. However, the remainder of the summer had records low amounts of rain. Yes, the pool gets used by residents. Yes, it has been extremely hot. But those should not be excuses. You should be planning to handle those factors with more maintenance. Neighborhood pools get more use and look much cleaner than ours. The pool is only 4 feet deep and you can barely see the bottom. So please stop blaming or giving excuses and spend the time to maintain your pool properly. To be honest, when we first moved in, the pool was kept beautifully maintained. That is also when they had different management. I can say that the first time I saw maintenance spend a reasonable amount of time scrubbing the pool this summer was right after my Google review last month. So, if that is what it takes to maintain a pool, I am happy to keep sharing honest reviews with pictures until the pool stays clean. Past Review July 2022: I love my apartment and community but I’m so disappointed with the maintenance of the property. Maintenance moves very slowly. I'm not sure if they are short staffed or just lacking in management. Trash is always found around the grounds and property. All the apartment management will do is send out multiple letters regarding the litter. Yet no real action is taken to remove the trash that is rolling on the ground and outside the front doors of our apartment. Even worse, the apartment would have a beautiful pool if they just maintained it. The pool is constantly dirty. I have been here for over a year and have never once seen maintenance vacuum the pool. The staff is inexperienced in maintaining a clean and sanitized pool. The PH levels are always off creating a constant algae problem. They believe this can be fixed by throwing in bags of shock but since the PH is not maintained, the algae is back within one day. These images were taken one day after the apartments shocked the pool for their community pool party. Since the PH is not maintained one day later, the pool is green yet again. I can not even begin to share about all the debris floating in the pool. The apartment will blame everything on the community when the truth is it is a major lack of maintenance. Besides a few residents, most are respectful of the property and don't trash the amenities. If the pool party was hosted and chaperoned by the office staff, why is the pool green one day later? All the office will do is close the pool and throw in more bags of shock to make the water blue again. They won't ensure the pool pump is properly running enough hours, the chemical balance is maintained, and the pool walls and floors are scrubbed and vacuumed daily until the algae are no longer returning. It's just disappointing. I won't be renewing my lease."