Fairfield Inn & Suites by Marriott Houston Pasadena

"Currently undergoing renovations. Floor tends to creak under the tile. Cleaning staff did not replace the creamer, wash rags, and towels. Easy fix though."

"I have often enjoyed staying at a Fairfield, but not likely to return. We got in to this Pasadena location after calling ahead to confirm if a room was available. We'd driven for over 15 hours, and the woman behind the desk was rude. She talked to me like a street dog begging for scraps. The tone when she asked me, "how did you get in here?" was embarrassing. Then as I began to explain that we called, she interrupted and said, "we don't take walk-ins after 11" and looked away. The gentleman on the phone didn't say a reservation was required, so how was I to know? I was exhausted, dressed appropriately & was completely humiliated. I'm sure the guest waiting there didn't feel comfortable either. So sad that this brand is represented in this way, especially by a mature looking woman who should know better."

"Convenient for my purpose. The personnel was pleasant. The rooms were clean. Hotel was close to IHop and Hooters. However, it looked like an abandoned hotel upon arrival. It was so bad that the Uber driver questioned if I was at the correct place when he drove up to the hotel. The hotel was actively in the middle of construction and we had no idea. It has apparently been going on since September. Very disappointing that we had no idea before arrival. Reservation was made months before and there was no update, email or heads up that there would be active construction going on. I called early to see if I could check in earlier the day of arrival and was put on hold to see if there were "any open rooms from having so many people they had." They said they were able to accommodate my early check in request. I thought I was lucky. The outside was a mess! Anytime you looked out of the window you saw construction mess. Scaffolding obstructed the views whenever you looked out of a window and jackhammers drowned our conversations during breakfast even on Saturday. No considerations were given or apologies made for Our rooms were NOT cleaned when we left. Amenities were unavailable during this time. The pantry was really bare and they ran out of veggie sausage and the pool was inaccessible. This is not the type of place I'm accustomed to staying at. I won't stay at another Fairfield Inn and Suites and from now on I'll be calling any hotel I stay at days before my visit to confirm everything is in working condition and construction is not happening during my stay. It's also been 3 days since my deposit has not been refunded to my account. So disappointing. Now I have to take time to call tomorrow to get my funds refunded. Not worth the hassel."

"Stayed there for 3 weeks. 1st week; broken water pipe and I complained about low water pressure. 2nd week; still low water pressure and complained again. Plumber came up and said that they needed to order new parts. 3rd week; power went out for 1 hour and construction started. Front desk people were all great."

"This hotel met our needs well. It was clean and the beds were relatively comfortable. There was a slight "this building has been too humid" smell, but not overwhelming. Breakfast was fine. It is located near shopping centers and restaurants, but it's not necessarily a great area for walking- the road is busy."