Element

"This was my son’s first apartment he was so excited just to be disappointed. He signed his lease on August 12, 2023, he moved in on August 13, 2023, the day he discovered the apartment had roaches. On August 14, 2023 he reported the roach problem to the leasing manager Susie who said they scheduled to have pest control come out and do something called “a clean out” where they would spray all the units in the building. Besides the horrible roach problem, there were several issues with this apartment. The apartment was NOT IN MOVE-IN READY CONDITIONS! We were told the carpet was replaced, but there was an overwhelming strong pet urine smell making it difficult to breathe, there was a lot of dirt and grime build up along the baseboards, poor wall paint patches, paint stains on the kitchen floor, the dishwasher was replaced with a new one, but was poorly installed. On August 15, 2023 we talked to the property manager Naomi about the issues with the apartment. Naomi offered to move my son into a different apartment, but after the horrible experience my son asked to be released from his lease without penalties, which they did honor. However he lost the deposit, prorated rent, and moving cost. I DO NOT RECOMMEND THESE APARTMENTS"

"I’m going to keep it short and simple. Don’t live here. EVERYONE and I mean everyone that lives here has issues. You talk to neighbors they all have relatively the same problems and use the same word, “regret”. I wouldn’t live here unless you are desperate. You will also pay $25 for valet trash just for them to take 4 days to pick up one trash bag."

"Like mentioned in other reviews, work orders are falsely completed. I was a resident up until march 2023. And I am still waiting on a $1000 refund they were supposed to send out months ago. My husband has been calling and no answer, very convenient. Do not rent here. It’s not worth the trouble and they will steal your money."

"I could give a zero rating I literally would. I moved in a june 15th 2023. It is now august and so far nothing works. No hot water, the dishwasher doesn’t Work, the shower doesn’t work properly, there’s a leak under all the sinks, the toilet leans forward, there is rust in every drain and my refrigerator has been falling apart since i moved here.. the oven DOES NOT WORK. It is infested with roaches and spiders and everything else you can think of and they make you pay for pest control but pest control never comes so you’re stuck in your unit fighting bugs and insects. My bathroom counters have burn marks all over them and my kitchen counters are literally peeling and cracking. and my unit always reakes of smoke smell AND I DO NOT SMOKE… I am also pregnant…..I had to beg for a mailbox key and just received one last week after 3 months of being here! I first did the walk through at move in and turned it into the office.. nothing. I then put in a service request and they keep telling they’ll come but nothing has been fixed. I’ve been to the office multiple times about this issue and all they do is lie. They only care about the money. I’ve sent emails and always get the same thing. I’ve also even reached out to the management company with pictures, videos etc and NOTHING!!! The property is not well kept and there is dog poop and trash everywhere The assistant in thre office is very rude and irresponsible as is the property manager. The only problem they solved was sitting a plastic trash can at my door and thats it! The property is overpriced and there are absolutely NO amenities , there’s no remolding inside the apartments. Management is more focused on the outer appearance of the property rather than tending to how horrible the insides are. Plumbing is horrible, You have to pay rent every month but nothing gets fixed in your apartment, management is here for a check and not concerned about the tenants. It’s not worth the money. Also, when i moved in there was a special i received a 500$ gift card at move in and was supposed to receive a $500 check on July 15th (30 days after move in) and still in August i do not have that check and they keep saying I will receive it and still have not go it half way thru august. I will be paying to breaking my lease and go elsewhere. DO NOT WASTE YOUR MONEY Please don’t move here. edit: they also send FALSE work order completions when NOTHING AT ALL has been completed"

"Carolyn and I lived here for 15 months - NOT LONG ENOUGH - We throughly enjoyed the days living here. The management was always so pleasant, professional and caring. The memories we have from our time there will be with us for a lifetime. If it were not for a sick family member, we would still be there. I would highly recommend Element Apartments for anyone."