Sansom Bluff Apartments

"Where to start, I applied for a 4 bed room apartment 1/11/2024, a week after that day, I called NO answer, second call they took my name and NOTHING! February 13 I got a call from Sidney asking if I was still interested, which I was because of the 4 bedroom apartment and how close it is to my kids school. Apparently they changed management and I thought it was going to be better communication. February 16 I go to fix some errors from the 1/11/24 application and gave my $800 deposit (crazy how they asked for that much) Sidney stated it will take a 48 he turn around so by February 20th I would get a call. I didn’t get no call, I called no one answered, I gave them another week and finally I got answer but again they took my name and stated I was going to get a call back. At this point I applied at another complex and thank God I got accepted right away! But I still needed my money order back, I called to ask if I could pick it up and a girl said she will personally call me as soon as possible. I didn’t get no call back NOTHING! So disappointed that they gave me the run around for almost 2 months and act clueless about my $800 deposit, PLEASE DO NOT WASTE YOUR TIME APPLYING HERE! You will not get a response at all! Save your time and money!!"

"I just renewed my lease here for another year which was a really easy thing to do. Ryan has always been such a great help with any questions through phone call or email. Very quick to respond and knows what he's doing. Didn't have any issues with applying when I first applied and move in was a breeze after being approved. I'm not fond of reapplying every year with a chance of getting kicked out immediately, even if you have a signed year contract, if you make too much money though. doesnt leave any room for you to grow or get raises where you work. There was a bug problem when I first moved in but not really with roaches(maybe a few). It was camel crickets and spiders mostly. They do have bug people come every so often normally or on request for inside the apartment but I do still spray my own home defense inside and outside and it has kept them out and away but walking my dog at night in the summer there is a ton of bugs crawling out in the grass and on the sidewalks. Getting rid of bugs starts with treating the outside of anywhere so maybe start spraying the grassy areas of the apartments but other than that I don't have any problems with bugs. The apartment it self is great, spacious, working appliances and when something does break they are quick to respond and work with your schedule so they can come on a day you are home. Overall me and my kids love it here."

"These apartments are garbage and I am so happy I don’t live here anymore. The office staff is useless, rude and unprofessional. Getting in is easy for a reason, renewing your lease is pointless when they don’t turn in paperwork on time so it times out. Was finally sent a lease which I signed only to later receive an email that they threw it out because it was 6 months which they put in but they “don’t do 6 month leases”. I never once requested a 6 month lease, I requested a lease multiple times and they dropped the ball. The gate access fob good luck getting a battery when it dies but don’t worry the gates are always broken anyways. The package room isn’t 24 hours because it won’t read your fob so grab that during their unpredictable business hours. The dumpsters are always overflowing and they leave it to one older gentleman to pick it all up. They have roaches that they can’t get under control due to negligence. These apartments look beautiful but you will see very quickly they were poorly built.You’ll get the pleasure of hearing gunshots every night, people fighting and kids screaming all the time. I complained about my neighbors nothing was done. I found a new apartment and turned my keys in and let Ryan personally know they should get it together only for him to let me know he’ll charge me for the next 60 days, do what you gotta do Ryan you will not see any of it. I would suggest you look for ANYWHERE else but here. Ryan is still calling me as if I still live here and he is the one that took my keys. They have a lot of vacant units for a reason. If anyone from corporate wants to speak with me ask Ryan for my information!"

"WORST APARTMENTS EVER‼️ they have a bad roach problem it was roaches all in the refrigerator, stairs and breeze ways are always filthy, kids take the trash to the trash cans and trash falls out, one day i woke up and someone threw up at the bottom of the stairs so to prevent from stepping into it you have to walk around to the other stairs. The office NEVER answers the phone never open at the time the sign says they are open, vandalism all on the trash can and park, cars get vandalized, water meter high, gates ALWAYS broken, dogs NEVER on the leash & the water coming from the shower feels like you bathing in baby oil it’s so slippery on the skin eww just poor poor poor apartment complex wouldn’t recommend to a homeless person!"

"The office management is horrible❗️The post on their outside wall says they open at 10Am. The lady who opened the door was like “No, the system is messed up, it’s 10:30, and she shut the door in my face”. She’s the African American manager in the office with the red hair. So my mom, niece and I waited. At 10:05am we knocked on the door, and it literally took her 5 minutes to open the door, with only 1 lady in there, and she was sitting down. My niece was looking for a 2 bedroom (thankfully she was approved somewhere else). Upon entering they had us sit down, and go in the order of who got their first. When they got to my niece, she told the assistant manager, I’m assuming, (the younger African American lady who works there) that she saw online there was a 2 bedroom available, and wanted to inquire about it. She responds by laughing and saying “no.., we don’t have any 2 bedrooms available for at least 6 Months from now”. Our issue was why does the website say “available now”, and they have a “now leasing sign” upfront (⁉️). After that, there was nothing else to be said and we left. To me, the management needs more organization and definitely a class on customer service skills. They were very unprofessional to us, and we didn’t appreciate that at all. The apartments might be nice on the outside, but the management is disorganized, and you can schedule a tour, and they will tell you when you get there “there are no units available to tour”. I DO NOT RECOMMEND LEASING HERE‼️"