Fairfield Inn & Suites by Marriott Fort Worth Southwest at Cityview 4880 Citylake Boulevard East, Fort Worth, TX 76132

"Stayed there on the first floor next to where they do breakfast prep. DO NOT STAY OR EAT HERE!! Infestation of BABY ROACHES!!! My friend was on the 4th floor and had LARGE ADULT ROACHES in her room. So the entire hotel is infested."

"I would first like to say Thank you to Myra for the great hospitality, she was very helpful & so sweet. The rooms were cozy & clean .. I loved the walk in shower. it was very quiet , I definitely will be coming back!"

"Taking you from check-in to check out, I want to start out by giving you a brief version of 5 star thumbs up from our family stay of 1 night. The only negative was parking directly in front of the hotel. The access to the end area of the very nearby shopping center that was well lite wasn't a hassle for us. Check-in was a breeze, and the gentleman was very polite. We are Marriott club members putting us on the 4th floor, saving my recommendations from prior visits at other Marriott hotels. The hotel and rooms look brand new, very clean and well stocked with basic necessities. The beds are very comfortable, the air conditioner and heater I tested both and work perfectly. The water pressure was great. TV was great, also allowing you to sign into your own Netflix account. I never heard a word from any neighbors all night or from any outside noise. Our room number was 425 for reference facing the front parking and entrance area. The breakfast consisted of eggs, bacon, sausage, oatmeal with various toppings, waffles, cereal, yogurt, milk, juice, banana, apples, juices, coffee, muffin, and various breads from 6 am to 10 am. We did not use the exercise facilities, but it looked great! The elevator was in perfect working order. Check out was a breeze! We had the queen double bed, regular room and very pleased with our one night stay. We would definitely recommend and will be coming back to this hotel when we need to come back to this area again."

"First, I hope that Marriott’s executives pay attention to, read thoroughly, understanding from the customers point-of-view, and incorporate/implement new policies and procedures for their “business & staff!” Then I truly hope they respond to their customers’ reviews. Why have reviews if you or your company do not value your customers input? It’s like having a suggestion box, your employees take the time to write suggestions for change, and then corporate throwing the suggestions away. Second, NEVER will I, or let ANY of my family, book or stay in another room at Fairfield Inn, at THIS location and or ALL locations nationwide. Please know that my partner has a platinum, or above, membership with Marriott, and so we usually travel with great accommodations. And so it troubles me to write a post/review like this… This is the 4th Fairfield Hotel I have stayed at, and this is the 2nd stay at “THIS” location. (And at least it’s MUCH better than Las Colinas Fairfield - DO NOT STAY THERE!!) (On other occasions it’s all been Aloft, which is good but still not great.) The first room was small for calling it a “suite.” And this 2nd time they apparently “upgraded” us to a bigger room, and the only difference is maaaaayyyyyybe 1 foot of extra width space of the room. The rooms are “meh!” at best: bed, nightstands, desk, desk chair, coffee table, tv, DISGUSTING couch & pillows (which I cover with the extra sheets that are supposed to be used for the sofa sleeper - EVERY TIME). Everything that you’d expect, except it’s gross and disgusting. Travel pro tip: Alcohol wipes, we wipe down ALL the surfaces in the room (except the furniture) before using. Let me say, my concern is NOT about the rooms and the disgusting, bacteria-infested, “sex stained” couch and floors, and I could go on, but it’s about the staff and other guests. When you call down to the front desk ‘cause at 8 o clock there’s a family of elephants in the room DIRECTLY above ours you’d expect some change. It’s one room, at maybe 450sq ft, yet the family is walking like they’re at the mall. We don’t mind kids, I have 2 college-graduating children of my own. But my daughters know how to be respectful of others, and that even goes for them walking in hotels. Not running in the rooms or in the halls. The parents are walking like they haven’t walked in years, but why start now? And their child or children are running like on the race track. Why wake EVERYONE else up??!! And when you call down to the front desk and nothing happens, the walking started at 8am and it’s 10 o clock now - and the elephants are still walking like elephants in the Safari, what should you do? As for me and my peoples, Fairfield has seen the last of us!! Staff is minimalistic at best. They don’t say hi or bye when leaving the hotel (or maybe it’s just the ones we’ve encountered). The oral communication skills, along with follow through, that these staff members have are limited. Your customers should leave knowing they had a great experience. NOT AT FAIRFIELD. Like I said, 4th hotel and still batting a ZERO!! Way to go Fairfield, you won’t be getting any of our return business. I’ll gladly go to another hotel chain to start our reward points and status all over again, or possibly have our status and points roll to the next hotel chain. I know, first world problems right?!! However, my only requirement for this post is so no one has to go through any horrible experiences that I or my partner have."

"We booked a handicap assessable room days in advance. There was follow up and communication made on our end to make sure we had the room that would accommodate my husbands needs. Just to be told the day of that they had given our room away. The GM is the one who had let us know while “confirming” over the phone about our room. With a very “I don’t care” attitude. To say I’m upset is an understatement. It is already stressful having to travel with someone who needs extra care and to be told the day of that your room was given away is not professional not accommodating at all."