Austin Regional Clinic: ARC Buda

"I really like seeing Dr Castro. He is quick and efficient. I’ve never had to wait long. Be aware as of 9/23/22 the office is still requiring masks. They have some for people like me that have had four Covid shots and don’t bring their own. On the negative side this office still goes through other “policies” that don’t happen at any other ARC or other offices. Such as, they require to get your blood pressure by requiring you to sit on the exam table. The exam table is terribly uncomfortable for your back and I have chronic back pain. When I said no to the instruction I was told it’s policy. I reflected that and the staff wouldn’t do the blood pressure test if I was sitting in the regular chair as I’ve had preformed at numerous offices before. Each office is entitled to enact which ever policies it feels is necessary. For potential patients it’s up to you if these types of policies work for you. 2nd review 1/5/24 Dr Castro awesome as usual. Front office staff continues to need more training. I did the e-checkin before my appointment and the staff still said I needed to fill out the “paperwork” . The paperwork was the same thing as the e-checkin. After I pointed this out I was told, oh ok don’t fill it out then."

"Absolutely the worst experience with Dr. Vincenz L DeCastro. No human compassion, seems annoyed and checking his watch when you talk and cutting you off. Talking over you and minimizing symptoms. It took a lot of therapy and courage to come to someone with the symptoms I have been having for over a decade and THIS is who I'm talking to? This "Doctor" needs to find a new profession, half of what you do requires some level of understanding and compassion for your patients and to be treated as if you don't matter or what you're feeling isn't real is incredibly disappointing. I have been a long time patient of ARC and have never had such a belittling experience by anyone other than Dr. DeCastro."

"Let me start by saying all the staff and the nurses are exellent but the Dr. Vincenz L DeCastro was not the best experience the time we spent with him was very condescending. He was talking very fast and kept on saying any questions and when I would ask a question he seemed bothered. I wouldn’t recommend this Doctor!!!"

"Dr Vincent DeCastro was not a good doctor in my experience. He was dismissive of my symptoms, referred me to specialists for things I didn't need, and made it difficult for me to order a test that I wanted. The test ended up uncovering some pretty serious underlying health issues, that he just missed. I have a new primary care physician now, as should you."

"I don't usually visit this location, but had to come here for a follow up after a car accident. The office staff and nurse were extremely kind and helpful. Dr. DeCastro however, made me feel like I was just annoying him. He rushed through my visit and spoke over me when I tried to explain something or ask questions. He showed no compassion or patience with me. I wouldn't recommend visiting him."