Michaels 17802 La Cantera Parkway, San Antonio, TX 78257

"The staff was friendly when they finally came to the front. However, it took me literally having to loudly say “Will someone please help us,” for a member of the staff to even come up to the registers. I was there to utilize the UPS Access Point feature. There was another lady who was trying to use the self checkout feature but it kept giving her an error. I went at 1030 in the morning."

"This location has been improving over the years I have been a patron there. I had stopped going- probably for a couple years- because their aisles were difficult to navigate and items were hard to access because they always had loads of boxes in many rows. At first, I thought it was just like a stocking day, but as an avid crafter, I continuously frequent stores like this and found it was a daily issue. A few months ago, we went and found the store to be totally reorganized and clean. Aisles and items were easily navigable. The only thing I don't like is that they've basically replaced human cashiers with self checkouts. No one was in the front of store as we checked out. It's not that I can't use these kiosks- it was a very easy interface and I was able to use my teacher discount and rewards on the item I bought. It's just my dislike of replacing humans with self checkouts."

"I placed an order online for a bunch of docent color sprinkles for our family's cookie decorating. It was so easy to pick up the order, even with it being a very busy weekend before the holidays."

"I didn't expect to see such a large choice in yarns that I'm unable to find at other stores. Very happy. The lady I spoke to, I think she may have been one of the managers was also very helpful and extremely nice. I'll be back."

"Found what I needed, only reason it's getting 2 stars. The only register open with a person behind it froze, and she spoke to where you could not understand her mumbling. So, I had to use self checkout. I will never highly recommend a store that mostly uses self checkout."