OYO Hotel Shenandoah Woodlands Mall 19565 Interstate 45, Shenandoah, TX 77385

"I had a little trouble with the online booking, But the Gentleman on the evening shift was quick to assist. Also, the absolute best part about it was that he found my headphones that I left in the room the night prior and held them at the desk for me. That's great service. Now that I know I can trust them, I will be coming back to this hotel in the future."

"Steer clear of OYO and their hotel in the woodlands. They make you pay upfront for a reservation and the hotel says they are no longer owned by OYO and charge for the room. When trying to contact OYO for a refund for services not rendered good luck on getting someone to respond. This place needs to be shut down. They have roaches and rats, there were cigarette burns in the sheets and mildew in the shower. Disgusting place, Pau the extra few bucks for a nicer hotel and steer clear. Charged $68 for the room twice and no refund what a waste."

"Paid for the room online, got confirmation with the address and booking number. When we get there, the motel says they are no longer owned by OYO. We had to pay again in order to stay where we already paid online, and were given a number to call. After an hour on the phone, OYO says the initiated a refund. Except they charge us a $58 cancelation fee. So our refund will be $4.24. Then we get a promotional email from OYO the next day asking if we want to book the property again at a discount. THEY DON'T EVEN OWN THE PROPERTY ANYMORE! OYO is taking peoples money online for a hotel they don't own! Then charging $58 cancelation fee once you get there and find out they stole your money and you have pay the people who own the motel to actually stay there. Worst customer service for a company who is taking money for a property they don't even own. And their "policy" allows them to keep 98% of your money and take 7-14 business days to refund the remaining $4.24. OYO is a shady operation run by illegitimate people."

"I'd travelled to more than 20 countries and more than 20 states in the USA. This was my worst experience with a hotel in my whole life! I don't even know about their rooms because I made a reservation, the front desk said it was not confirmed, I paid in advance, they never gave my money back and when I tried to make a complain to give them a feedback they said it was not possible! I wish I could give 0 stars! I'll never think about spending a night in this hotel chain!"

"I stayed two nights it started off at check in with the front desk threating to not let me stay with my service. She is registered and a needed. I have her because of my time in the military, enough said. The smoke detecter in the room was constantly chirping and if we wanted the room cleaned and fresh towels the ask that we request it. Location pitiful, old air conditioner units under stairs and from the second story walkway if you looked back next to building all you could see was trash and junk piled. I will not be staying at that location again. PS never tell a guest the owner does not want any dogs in the hotel, if service would have been denied based on that we would have more communication."