Crowne Plaza Shenandoah - Woodlands Area, an IHG Hotel

"I chose this hotel due to its location and the fact that it is an IHG hotel of which I am a rewards member. They give you free breakfast vouchers but in the morning when I went to eat breakfast there was no one there to serve me so I was standing around looking stupid. I hate that. I would prefer to go spend money elsewhere. Also, there was no hot water in the evening when I tried to take a shower. Oh, and the toilet malfunctioned and I had to fix it. I would give this hotel a 2 out of 5 for service because of the breakfast situation. Overall it was clean and the front desk person was nice."

"Terribly overpriced. Doesn't look anything like a Crowne Plaza. I was told it used to be a Holiday Inn. The smell of gas filled the lobby at night. Not a safe place to be. Hugo was great, Monique not so helpful. Destiny was the breakfast server. Don't expect breakfast to be opened on time and don't expect her to move too fast. She is very bland and doesn't seem to really know what's going on there."

"Staff was pleasant enough. Rooms and common space look and feel nice enough. However, our room has this awful and uncomfortable odor coming from the bathroom. I can’t tell if it is mildew, mold, or sewer gas… but it is very unpleasant. To their credit, maintenance did come to check on it when we complained. However; whatever smell haunts room 221 needs more attention than they could give immediately. In the end - I will look elsewhere next time I am in the woodlands."

"Pros- -Lobby/first impression is awesome/smelled great! -Rooms are clean, beds comfortable -Location, location,location Cons- -Room 625 smelled awful..like old gas/musty shoes combined -Booked me on the “quiet zone” floor even though in my reservation I obviously had kids. -restaurant had 1 employee trying her best to seat people for breakfast…was obviously being overworked We were there for a soccer tournament and they were an option for the stay in play…so knowing you are going to have a lot of families there I feel they should have been more prepared for that."

"Great location in the Woodlands. Not too far from The Woodlands Mall and Woodlands Market Street. It's located far enough from the highway so that you're not bothered by noisy traffic. Our check-in was quick, and the attendant was very friendly. He made sure to explain all amenities available to us and wad very patient with all questions asked. Our room was very fresh and clean.. when asked for additional towels, was quick to receive. Room cleaning service was efficient and daily.. parking was safe. I will highly recommend it. There's a great restaurant located inside the hotel also. I only wish the gym was a little bit bigger. Otherwise, I truly enjoyed my stay."