The Pool Store, Inc. 6574 North Dixie Highway, Elizabethtown, KY 42701

"The absolute worst communication I’ve ever had to deal with in a company. Left messages for a change in services and never replied and then show up to do work unannounced only to tell us they couldn’t complete it. They came and took my pool down and now I’m left with a hole in the ground and out $500+. At the end we were told they don’t deal with above ground pools. That sounds like a conversation for the initial estimate. I would give zero stars if I could."

"So far my experience with these folks has been great. Had a tremendous amount of work done on our pull all the way from the liner to the concrete deck. I have used about every other company for work on our pool that is in our area. By far this team seems to be the most knowledgeable. Even today when I got my water tested the nice lady at the front desk took the time to break down the exact process I need to follow to put in the chemicals. I definitely look forward to doing business with this company in the future."

"I was at the store on 7/6/2022 waiting on the owner to open. The person that made the comment about the owner being rude was the rude one. They past the store up at backed up on 31w right when the owner was trying to pull into the parking lot and had to stop suddenly because the rude customer was backing up on 31w. Who does that? So they got out of their car and popped off at the owner for not being able to see the business. They asked her if other people pass the business and all she said was no. They got embarrassed and cussed her out and left. The owner was never rude!!! So tell the story the right way and don’t down a business when YOU were wrong!!!!"

"Purchased a pool in March was told no lead time on install outside of weather. Three months later we were still "third" on the list for install with no commitment date. Owner was extremely unprofessional going as far as to call us liars and hanging up on us, all we ever received was excuse after excuse one of which was lack of employees. However, when we picked up the pool, we were informed of a 10-man crew for installs, in-ground only! Guess if you spend more you get treated better!!!! Ten days after picking up pool it, was installed by a different "professional" company. Don't waste your time or money with The Pool Store!"

"This company is the best! They communicated the entire process as it was being completed and did great work!! The pandemic didn't help anything but these guys were the best! Hands down the only pool company I would deal with! If you're looking for a pool this is the company!!"