Labcorp

"The owner and manager of this clinic should seriously look into their employees. They are beyond affecting the business by their rude unprofessional behavior and comments. When working in the medical field one must have good customer service and carry oneself with professionalism. This place has just about hired the rudest staff and this has definitely reflected in the reviews of this place. I would not trust or go to this Labcorp."

"I wanted to leave this review of this absolute Joke and embarrassmet of an establishment. My wife recently visited this Labcorp location and she informed me of an absolute horror story of an experience she had on Tuesday the 20th of February 2024 at 11:45am First of all they have the most rude staff imaginable . The lady at the front desk (her name was Diana or Deborah, we can’t exactly remember because we were so upset) treated my wife with the most horrible customer service imaginable. She was rude and demeaning to my wife through the whole process and threatened to lie and accusing my wife about lying that she had an appointment, a also threatening to lie saying that my wife refused to take the test which is insane why would my wife go there to take a test and then refuse the test? ON TOP OF THAT she violated HIPPA law and said out loud infront of the other patients at were there what my wife’s appointment was for. I am absolutely appalled and Beyond upset at how my wife was treated. The front desk lady, is rude, demeaning, uneducated, a bully and a LIAR! We are reporting this incident. I’m not surprised were far from the only bad review for this place. Also that lady deserves to be fired. TLDR: avoid this place at all costs."

"I want to preface this review by saying I'm not the type of person to go out of my way to write a negative review about every encounter I have with a facility. But the experience I had at this lab was probably one of the worst experiences I've had in my life. So bad that I told myself I had to write this. First the clinic is super difficult to find and unclear about which building they are located in. Second, they make you get a parking ticket and pay if you go over a certain time. When I arrived, the parking meter wasn't even working so I was forced to park in a different lot far away from the clinic. As I walk into the office (on time for my appointment I had scheduled online in several days in advance) there was another customer ahead of me in line to speak with the front desk. I was patiently waiting my turn to check in when the front desk lady, I believe her name was Deborah or Diana (something beginning with letter D) Loudly she told her coworker (older white man) to tell me if I'm here for a drug test they are no longer doing them today. The man comes out to the waiting area and asks me what I was there for. I tell him I am there for a drug test, but I have an appointment that was scheduled in advance at 11:45 am. (I specifically chose this time because the clinic is closed on weekends, and I work full time during the hours they are open. So, i went to do this drug test on my lunch break from work. Which is why i scheduled an appointment so I wouldn't run into any issues.) I tell the front desk lady Deborah that I have an appointment. She then says, "it better be true because we stopped doing those at 11:00 am" WHATT?!! why would I lie? and if that was true why would your online system allow patients to schedule appointments all day for drug tests if you stop doing them at a certain time? Deborah then rudely asks my name. I give her my name and she asks me for my registration number. As I pull out my phone to read her the registration number she says " IM NOT GOING TO LOOK AT YOUR PHONE. YOU READ ME THE NUMBER OUT LOUD" that's exactly what I was doing? After that she asked me to give her my DL. It was absolutely worst timing that day but I had accidently left my wallet at home this day. I will accept that was my responsibility and that was my fault I forgot my wallet that had my DL at home. I told her I didn't have the physical copy of my license, but I did have a scanned photocopy and I would have no problem emailing it to her. She then said " HOW DO YOU NOT HAVE YOUR LICENSE?? WE can't accept your appointment without your license." she went on and on about how Its illegal for me to be driving without my license etc. of unsolicited advice basically demeaning me and rudely speaking to me. Finally, I was so done dealing with her I just asked what the process was to reschedule my appointment. She then searched through her papers and asks me to verify my DOB and SS# I give her the information and she rudely tells me to " take a seat" If she could verify my identity the whole time that way why did she give me such a hard time about the license??? As I'm walking to the chair to sit down, she then lifts a pee cup filled with blue liquid that she had near her desk in front of everyone in the waiting lobby and says "Also, if you can't give us this much pee then we will have to declare you as non-compliant/ and or that you refused/failed the test. so, if you don't think you can give us this much you might as well just not take the test" I was in utter disbelief by what I was hearing. She Straight up just told me if I don't pee to a certain line on the cup she's going to lie on my behalf and state that I refused/failed the test? How is that legal?!! how does one worker have so much power over my personal information and how does she have the power to lie that I refused/failed the test? She violated HIPPA by loudly presenting to other patients what my appointment was for. She also threated to lie on a patient's behalf which is definitely illegal. She should be fired, or this clinic should be shut down. Period."

"Unfortunately there’s not an option for zero starts and at this point, not sure what leaving another 1-star review will do, but maybe someone else will listen and avoid this location and learn from my mistake. There’s only one tech working. He works the front desk, and does the draws. He arrived at 8:20 after supposedly opening at 8. That’s when I signed in. It’s now 10:01 and I have yet to have a blood draw done. I went to inquire and he told me look, I’m just a medical professional I don’t understand how these appointments work. Then shouldn’t they hire someone who can work the system? He then proceeded to tell me I’d be next. That was three patients ago. When people inquire about literally anything, his tone is so rude unless you’re another man who’s blowing smoke up his booth hole telling him how great he is. I’ve never been somewhere so unprofessional, unorganized and careless. PLEASE DO YOURSELF A FAVOR AND DONT COME HERE!!"

"I came to this page to see if I was the only person with complaints about this location. I echo everyone below, especially about the only person running the show there (older white man). He was extremely rude when I came in and said I had an appointment. He looked and said no you don’t and in the .30 seconds it took me to pull up the email he rudely called someone else up and proceeded to act like I wasn’t there. When he finally came back to the window he then falsely accused me of making the appointment while I was standing there! I’m like that’s funny, I got this email yesterday confirming and showed him? He tried to make conversation after that but I was too distracted by the mess that was this location, everything looked dirty and messy, including the room he drew blood. Just praying it was sanitary. The only plus to this whole experience was he took me right back once he finally saw I had the appointment. I did wonder why he was doing everything which may have been the cause of attitude? The Labcorp guy should take lessons from the sweet man running the parking ticket booth."