Hotel Otto

"The place was really nice! I didn't need much, if any service, so 3 stars seemed fair with understanding that I required less attention. The location is, eh. It's kind of centrally located but tucked away by a residential neighborhood that is homely. Easy to drive places from this location, though! Definitely want to go back and get the full experience since this trip was very succinct. Oh, and Tim Love's Gemmell had some tasty items."

"From arrival to departure we had a wonderful time at this very unique hotel/dining combo. Check in was quick and easy thanks to Lily. After check in Lily showed us the entire property with detail and description. Our amazing bartender/waitress at Gemelle, Darby sp? really made the dining experience special and pleasurable. She made wonderful suggestions on drinks and food that we trusted and were glad we did (she knows her stuff). The food at Gemelle was very good and came out quickly and prepared very well. The room was quaint with nice decor and had a spiral staircase that we felt very safe on that led to the roof top of the unit. On the roof top there was a fire pit with chairs and tables that made seeing the full moon and star watching alot of fun. The bed and bedding were very comfortable. All in all this was a great experience with wonderful customer service all the way around. We will definitely be back in the future."

"If you read this please SAVE YOUR MONEY. This hotel has a neat concept and the rooms are pretty but they have so many flaws with customer service that you won't have a pleasant experience. Prepare to be overlooked by staff since they are very short-handed and prepare to ask for things multiple times such as extra towels and never get them. I bought a date night package that came with dinner, a movie and breakfast and let's just say we didn't get almost any of it. The cherry on top was the hotel being completely closed while we were still staying there. How do we check out? How do we ask for things? Where's our breakfast? Legit one of the worst experiences to date. Furthest thing from romantic getaway/date night."

"Let me first of all say- the staff was incredible. They were all so friendly, especially the bar tender with the cat tattoo (I’m sorry I didn’t catch your name!). They had emailed me two days before asking if there were any accommodations we needed. I tried to email back about a reservation, and possibly setting something up for my husbands 30th birthday, but never heard anything back. I had to call to get a check in time, and had no idea what check out time was without reading others reviews. Check in seemed a little, not coordinated but not a big deal! We were showed our room, but not the rest of the property so we had no idea pool hours, or anything like that. Thankfully I had made a reservation ahead of time for dinner because that also wasn’t asked about. The cocktails in room and welcome cocktails were amazing. I definitely recommend the bitter sweet as your welcome cocktail. The pool bar is suppose to be full service but we had to go ask for drinks inside a busy restaurant in our swim suits as the outside bar wasn’t open and no one came to check in on us. We got back and asked for a fire and chest of ice. There was a burn ban, so totally get not being able to do the fire- no fault of theirs!, but we didn’t get the ice. Now for the rooms- the bed, incredible. Sheets, incredible. AC, incredible. Tv placement, incredible. Not incredible- they don’t give you a trash can, paper towels or rags (so if you make a drink in the room there’s nothing to clean it with), you only get two towels, a hand towels and one wash cloth. Our sink leaked so bad that it flooded the bathroom, and we didn’t have anything to clean it up, because we didn’t have any towels. some of the decor was broken and there was a picture with mold below the AC unit… not good. the sign for our unit was broken and the upstairs patio has seen better days. The rug was torn, there was trash and miscellaneous items and no umbrella, which is a little odd in the Texas heat. Some pros, it’s a cute little set up, the food and drinks are amazing, the pool is temperature controlled and like I said- the staff is great. Overall, it’s a great idea, it just seems like it’s not well taken care of. We had a good time, but would we stay there again for the money it costs? Probably not, which breaks my heart to say. We will definitely be revisiting the restaurant though!"

"Rooms were very nice. Small but good amenities. TV was on a cool moving moint. Welcome drinks in the room. Ice bucket full in the room on our arrival. Brought a yeti cooler with ice to the room on request for extra ice. Our rooms shower drained very slowly, not sure if it was just our room. Also or handle to our room looked like it had been broken and patched back together. The pool area was really nice. Comfy chairs. It was over 100 during the day and still hot at night but somehow they kept the pool cold, which I thought was a plus. Not sure if they circulate cooler water in to keep it cold or what. Their staff was amazing very friendly and helpful. The location wasn't bad but nothing really great about the location in my opinion. Seemed like a very good use of the space they did have. Rooms are below grade from the road which ads privacy. Overall very happy. Would have given the rooms 5 if not for the 2 minor issues state, but it might just be our particular room."