San Antonio kitchen and bath llc 613 East Ashby Place, San Antonio, TX 78212

"First, Hector came to our house, and we signed a contract with San Antonio Kitchen and Bath October 2, 2021to remodel our shower. We paid $4,860 of $14,776 contract, to start. Later, he said our contract was with Texas Green remodel. When I ordered and paid for upgraded tile, increasing the total, he said he put it on order. But he never delivered it. Then, I he texted me he was backed up and couldn't get to me for three (3) months. When I asked him to put me on the schedule in an email by giving me a date, he did not. Months past, and I told Hector we were going out of town because the VA had recalled my husband out of retirement, needing him to work in South Carolina after COVID-19, and I said when I would be back for the shower. I came back February 2023. I was only gone about 1 month past the time he said he was backed up and couldn't do the job anyway yet. When I returned, I contacted Hector by text message I was home. He said he would finish the job, but did not. August 2023, I told Hector I had to leave again, telling Hector I would call when I got back. When I contacted Hector, by text, he texted "Who is this?" When I said it was Karen, and where I lived, he remembered and said Hi, Karen, very pleasant. But he said his supplier went bankrupt, and that it was not my fault or his fault. Later, however, he blamed me, saying I breached the contract, because I didn't answer the phone. I was shocked because we had been in communication by email, text messaging, and telephone. Also, he was the one who said he was backed up and before that he knew my insurance company was doing remediation with fans to dry the subfloor, and he provided an itemization for my insurance company, even though he doesn't usually work with insurance companies. At this time, he said he had a new supplier since his supplier went bankrupt. Hector and I texted one another, and he said he would send an electronic version of the new supplier's tile, and that I could pick from it. I did not receive it, even though he now says he sent it after I complained to the Better Business Bureau. I still didn't receive it. When I first got back into town, he said he would come over and look at the subfloor, which has a hole too big for the new drain his plumber installed, so that we can talk about how to fix it. He did not come over, even though he said when he would. I showed him photos of a pipe his plumber screwed on (photo of blue PVC screwed onto old copper pipe) which City of Schertz did not approve because it would leak, and I had my plumber, A&A Plumbing, correct it (photo with copper pipe) to City of Schertz standards. I then received a permit. I told City of Schertz I asked Hector to get a permit before starting, and he said he didn't need a permit. City of Schertz said you always need a permit when you are working on pipes, even the pipes at the shower head. I told Hector to give my money back because he said one day he would be here tomorrow to discuss and proceed. He stood me up. On BBB, he said many people had been working on the demolished area, but that is not true. One contractor did try to fix the hole by putting boards underneath the subfloor in the ceiling of the dining area, not on top of the subfloor where his plumber worked. Hector agreed to finish and discuss the area after those boards were removed. I asked him to finish the job, and he said he would, even after that conversation. I asked for my money back from bankruptcy, paying out of pocket for pipe and dry wall repair, too small drain, and not coming over. When he said no to refund, I said then please finish the job, discuss how to fix the subfloor, I gave him another chance to finish, all months and all days during any month December 2023 on, except a couple of days I wasn't free. I even offered to re-arrange my schedule on those few days. He texted he wanted me to remove my reviews and then he would finish the job. I said please finish the job, and I will remove honest reviews. I invite you again, Hector, finish or refund. He refused both invitations."

"I had a fantastic experience with San Antonio Kitchen and Bath. Hector had some incredible ideas on how to turn two small, outdated spaces into larger, more functional, modern bathrooms. His team of workers were professional, friendly, courteous, and completed everything in a timely manner. The entire process from beginning to end was very collaborative when it came to designing and executing the projects in my house. I live in a historic home that is over 100 years old and I was worried about the limitations of what could actually be accomplished. However, this proved not to be a problem for them in the slightest. They genuinely exceeded my expectations and I am extremely satisfied with the results. I highly recommend Hector and his team at San Antonio Kitchen and Bath for anyone who is looking to have their bathrooms remodeled by highly skilled professionals doing high quality work."

"We want to recognize Hector C & his team of professional tradesmen. They fulfilled a big wish in the total bath remodel. We don’t have a list of all the names but they are all to be commended. They showed up on time, very professional & did excellent work! They worked worked worked! Very polite & always ready to answer questions. They cleaned up after the work which is not always done elsewhere. Communication was great with Hector & he kept us in the know & understood what was needed. Special note about Antonio who was on top of remembering special needs that we requested. Both he & his nephew (who even helped move a heavy item which was not related to the project) were always so accommodating to our questions & needs & made sure the work was high quality. The whole team was excellent & will definitely be called upon for any future work we need. Thanks for the beautiful bath!!!! Linda A ya"

"An outstanding experience from beginning to end. Hector impressed us with his great ideas that not only encompassed everything we wanted to do but showed us the potential of the kitchen that we hadn’t even considered. When the work began it began on time - they showed up early the first day- and continued with great communication until completion. Everyone who worked on the kitchen exhibited great professionalism and skill. When any issues arose they were quickly and effectively solved and the whole crew went above and beyond to ensure our complete satisfaction. I can’t praise and recommend Hector and the team highly enough. It has been an absolute pleasure."

"If I could give Ten stars I would. My husband and I wanted to remove our shower/tub combo and wanted a beautiful, high quality shower. We sat through 4 other competitor company presentations and were unimpressed with the quality of their materials, lack of customization, workmanship, etc. Then we found Hector with Texas Green Remodelers and were impressed with their examples of high quality workmanship. This company is organized, extremely high quality, reliable, trustworthy, honest, and full of integrity. If you want to make sure your project is done with high standards, you have to choose wisely and I am glad we waited and turned away others with high pressure sale pitches. To choose anyone else could be your biggest mistake. Just look at my before and after pictures. I never thought we would have a luxurious bathroom like this and the price was right!"