Ashley Store 5130 Fairmont Parkway, Pasadena, TX 77505

"Great customer service from William. We got a sectional and 3-piece table set. The store was clean and they furniture lay out/set up was beautiful. The only reason I didn't give 5 stars was because the store didn't offer delivery since the furniture I bought was clearance. It was an inconvenience although they did help load the items on the truck. I definitely would go back and recommend!"

"I knew what I wanted when I walked in the Ashley store in Pasadena, Texas. I have shopped there often and have many pieces from there. My salesman Chad was incredible. He was friendly, understanding and helped me look through the store to make sure my previous choice from my online search was the correct sofa for me and my family. My experience in the store was great. I walked away after my purchase happy and secure. Chad was wonderful."

"I recently had the pleasure of shopping at Ashley furniture store and I must say, the service was outstanding! From the moment I walked in, the staff greeted me with a warm smile and were incredibly helpful throughout my entire shopping experience. They went above and beyond to answer all my questions, provide expert advice, and assist me in finding the perfect furniture pieces for my home. The quality of the furniture was top-notch and the prices were reasonable. I highly recommend Ashley furniture for their exceptional service and wide selection of beautiful furniture. They truly exceeded my expectations!"

"Please do not purchase furniture from Ashley. I have had the worst customer service experience with purchasing bed and chest for my son. On 06/04/23, I purchased a full-size bed for my son. The bed on the showroom floor had head lamps on bed. The sales person, Cindy, never mentioned that the full-size bed did not come with headlamps. It was not till the furniture was delivered on 07/14/23 that I was made aware that the bed did not come with headlamps. After furniture was delivered I called and was told that bed did not come with head lamps. In addition to that the rails on the bed are not straight and drawers on chest are uneven. I have made multiple calls and all they can do is submit tickets with no one calling me back. I also visited the store on 07/25/23 and spoke with manager, Mimi. Again no one can be called, a ticket must be placed even then no one has called me even after Mimi stated that ticket will be high priority. No one is being held accountable. This is no way to run a business. I called again on 07/31 to their customer service or support., and again another ticket will be submitted. Rating a 1 is unjust, it should be a zero. Please look at side rails and drawers on pictures. I am stuck paying for something that was not sold to me. the response from corporate office is simple someone signed for the furniture. They have a no return policy…I emailed the automated response…Loreza, responded right away but nothing was resolved. She stated I will call you the next day… she did not, I had to email her… yes we are at fault because someone signed.. that is their scape goat. They will be ordering parts to fix the new furniture..There is no accountability from the sales staff and horrible service after sale… they make it so difficult to contact someone.. Do not buy furniture from Ashley.."