Bel Furniture

"Bought furniture Nov 2022 recliners had issues with them from the beginning luckily I bought the insurance was able to pick out new furniture the guardian insurance is amazing now with bel it's a whole different story ordered my furniture jan 27 they told me if I spent this x amount of dollars I can get free delivery which we did then once we left a few days later we don't qualify for free delivery cause it's a warrenty exchange them they said we can drive to katy to get the furniture and drop off the old one um no I would have to rent a truck mind you the store is less then 10 min from our house I said I will just pick it up at the store in pasadena they said ok the latest would be February 24th cause they truck will deliver it on the 21st to the pasadena store. I called cause I haven't heard from them when I could pick it up I was told by a cashier that the truck that came only picked up clearance and we will have to wait another week no phone call nothing. 24th comes around still nothing I was able to get ahold of a lady named Tiffany that was most helpful finally got my furniture on the March 2nd where they delivered my furniture and picked it up the way it should be. Then today which is March 6th supposed to have my ottoman and now that is delayed till the 20th. Also called spoke with Francisco up by katy they spoke to the manager and said they had a ottoman there order was canceled so it is brand new I said I will wait to speak with Tiffany well the manager at pasadena lied and it is actually the floor model so they were trying to give me used furniture. I am currently waiting for the ottoman and a phone call from the district manager. Ultimately STAY AWAY FROM PASADENA BEL FURNITURE!!!...if you must by from there go to a different location. You will just get the run around get delayed time and time again get lied to and all the while making payments on furniture you don't have."

"Emely and Ash were great! I went in with what I wanted and Emely found me something better. They were patient, answered all my questions and I walked away a happy customer!"

"Patty and Emily were super helpful and gracious as soon as we came in. They gave us space to look around and I LOVE that. We purchased a sectional and ottoman from them ☺️"

"Thanks Oswaldo for taking a great care of my husband and I, for the outstanding, fantastic customer service, you did! Especially how I wanted my furniture in a certain way and color! He had so much patience with me and how I was so difficult of changing my mind. It made the whole processes very easy, and the most important thing, I love how he did not judge us! Keep doing a wonderful job! Again thank you!!! He’s a keeper!!"

"Awful experience! We went in to buy a table. I was told that they didn't deliver and we needed to arrange our own pickup. So we got a u-haul and picked up the table only to find it damaged. They didn't have the table at their pasadena location so they had us drive to Katy to pick up at their warehouse. After driving for a hour and picking it up, we opened up the box only to find the table damaged(see picture). We had to rent another u-haul to return the. Merchandise and spoke to the manager only to be given 5% credit for our troubles. We got a replacement only to find the same damage issue. So we drive back and they offered the display model but only to again to see the same issue. Same your time and money and go with rooms to go or any other higher end furnature store. You ultimately pay for what get."