Fairfield Inn & Suites by Marriott Fort Worth I-30 West Near NAS JRB

"Took over 30 minutes to get checked in and we were only one at front desk. No hot water. No ice. Room dirty. Office chair had seat peeling off. No one came to cleanup room. No one brought towels. To top it off, @ 8:30am got a call from front desk about noise complaint. 4yr old grandson was going between rooms but nothing as loud as all the drunks the night before. Sorry we woke them up!!! Bad experience all around. Will not stay at this location ever again."

"I don't normally do this, and it may have been a fluke with the holidays, but a few things stood out. Check in went smoothly, but that is where it ends for things going right. Got into the room and 1, there was no shower curtain, rings, or enough towels. After going down to the desk, they did politely provide them, but I had to install it. That wasn't huge, but notable. 2, by 745 A.M. the only thing out was coffee. Breakfast is claimed to be served 6-9 and I had a busy day ahead of me. Apparently the person that does breakfast set up was rather late. Again, not huge, but also an advertised amenity and I didn't have time to find somewhere to eat after waiting for someone to arrive. I'm not sure if they ever did. Lastly, when I was going to check out (Granted, at 5 a.m. New Years day, so again not huge) the was no staff seemingly present. A sign had been posted at the front desk that someone would be back, but no approximate time as to when. I wrote a note on a napkin and left the room keys in that asking to be checked out and called to confirm the next day if I had been checked out or not. No single large thing caused my rating to be what it is, but the repeated short comings did bring frustration on an already strenuous trip. I do try to be fair about these things, and I feel like I was for what was promised and expected from industry standards. I am also well aware I didn't book a top end hotel, but that seemed a bit lackluster for a hotel."

"I can’t rate My stay because check-in is not until Friday. I called to pay for my stay early and was Pleasantly greeted by John. John kindly explained that I couldn’t pay until arrival with identification. He then asked me “how was your Christmas?”. I was Surprised! We conversed about being Thankful for the Gift of Life. I was looking forward to seeing John but disappointed that John will not be there when I check in. I see why he got Everything he wanted for Christmas! Professional Kindness extends beyond the workplace. YOU, JOHN, get a 5star Rating all by yourself!!! I’m looking forward to my Trip! I’ll be back with further Updates on my Stay."

"Staff was great - the room was not. Several things needed fixing in room 130, and the ants in the bathroom didn't help either. I'm hoping the other pic was dirt and not droppings... Also, stains on the carpet and large dried paint drops on the bathroom vanity say you're not really trying."

"STAY AWAY!!!!! I will never touch a room in this hotel ever again. I am in complete disbelief of how my family and I were treated. I actually checked out a day early because I felt so uncomfortable by the experience and denial of services. First of all my wife happened to book this hotel last minute through a 3rd party due to last minute plans. I however am a Bonvoy member who has used Marriot properties for a long time for my business. As a matter of fact during my membership I have stayed over 224 nights.(Bonvoy ID ) So on night 2 , we politely asked the lady in the front desk that we needed our room cleaned before heading out in the morning. When we got back our room was not cleaned, so my wife went downstairs to see what happened. The head lady from housekeeping Shanella mentioned that they did not clean our room because it was disgusting. Also went as far to mention if her supervisor was there, she would have probably told us to leave. My wife asked if she wanted us to leave and then started she started denying everything. I went downstairs to clear things up and she involved the front desk Noah and Lakeisha. They all seemed to gang up on me pretty good. Not sure as I might have the names Shanella and Lakeisha backwards but the person being the rudest was the housekeeping manager. I asked her to walk with me upstairs to do a walk in the room and she refused. However she did show me a video she recorded on her cellphone of my room with all my personal belongings which to me is a violation of my privacy on its own. Yes I have 6 year old twins and they did spill some coffee and ketchup on the bed, but she definitely over exaggerated and did not want to be very helpful and did a fantastic job at belittling my wife and I. There was no way I was going to stay there another night. Also when they all jumped into the conversation at the front desk, Noah the front desk person decided to ask me "How do my kids behave at home?" I told him why he asked...He was like because maybe you shouldn't be bringing them to hotels. This was unprofessional and uncalled for. The housekeeping manager kept repeating " We are housekeepers and not maids!" Well I mentioned that I just needed my bed sheets changed and nobody was assuming she was a maid. I'm assuming housekeepers change bedsheets too? She wasn't making any sense, she seemed like she was just being lazy more than anything. These types of people definitely do not have any business working in the hospitality business. As a business owner myself, this is uncalled for and these people should be held accountable for their actions. I would have fired them on the spot!!!! After this horrible interaction, I mentioned that I was going to get my wife since she was on the booking..The housekeeper manager began yelling if that was a threat? Almost like she wanted to call the cops on me. I clearly told her why I was getting my wife, because we wanted to cancel and truthfully get the heck out of there. Never in my life have I had such a horrible experience!!!!! Not to mention even when I walked away there were guests walking by and she was still talking out loud, saying my room was disgusting with the other employees!!!! Very, very unsatisfied!!!!!! Definitely much better hotels in the area!!!! Also the hotel was pretty rundown . Submitted a complaint through Marriott app and never heard back from from the Hotel Manager Charlette so it’s obvious these people don't care too much about their customers!!!!"