Poplar Level Terrace Apartments

"We were having trouble with our furnace/thermostat. I sent an email to Amanda and she said someone would be over the next day to check the furnace. The next morning, Brian Cross was here. Within a hour, the furnace was repaired and a new thermostat installed. Thanks Amanda for the quick response and thanks Brian for a great job! Janet and Tom Games"

"I've had a good experience here. Quiet, modern appliances, and good maintenance. Brian in maintenance is prompt and knows what he's doing!"

"Do NOT rent here. I have had fees on top of fees. Water has been shut off 3 times since I’ve lived here for 3 months. Rodent infestation I called the health department it and that is the only thing I feel solved it. Plus mold. I moved in with sink and bathtub clogged, towel rack fell of the second I touched it and I got a matainance fee. Office staff is terrible. especially Lucy. Amanda is great."

"The carpet shampooing & inspection that was supposed to take place before move in happened as we were moving in. We had to move everything in the kitchen so it wouldn’t get wet. Carpets were soaked for two days & had to borrow a fan from the office. Dumpsters are always full & overflowing, pet prices are insane especially when the carpets need to be replaced anyway, (they fill the vacuum up after two uses with dust from the air ducts that I’m assuming are never cleaned) Our dishwasher was broken for two weeks when we first moved in & broke again months later & wasn’t fixed for 5 weeks. I had to call constantly to get updates. Our fridge went out & we lost almost all of our food. We called emergency maintenance & he said they didn’t have any replacements. I called back & asked if he could just switch with the one below us since no one lives there & our food was going bad. We were never made aware from management of the texting service that warns when water will be off until a neighbor mentioned it 8 months later. Packages sit in the office forever without you knowing, they don’t regularly replace air filters, always out of the office & never call you back when they say they will. Neighbors are friendly & quiet which is the only great thing. I wouldn’t recommend you live here especially if you have pets."

"Sun Residential is hands-down the best property management team I've ever encountered. I've had my east-end loft for 7 months now and have had nothing but incredible experiences. When I left for work the morning of my birthday, a card signed by the entire team was taped to my door. When a light switch stopped working in my guest room, the friendliest repairman ever stopped by quickly to fix it. The leaders at Sun Residential are doing something right. Their employees are happy, and happy employees = happy tenants."