CVS 118 East New Circle Road, Lexington, KY 40505

"This place is absolutely ridiculous. They are RUDE! They’re never stocked on medicine and the drive thru window is barely EVER open. What is the point in even being open if you don’t care about the business or the people that come to spend money there? I will say there is a woman with shoulder length blonde hair and glasses that is an absolute angel there. She’s so kind and sweet. But unfortunately they let these kids straight out of school that could care less about the customer run the window. It needs to be shut down honestly."

"*poor customer service* I called the CVS Pharmacy this morning to check in on some asthma medication, I have had asthma my whole life so checking in and calling in prescriptions is not new for me. Never in my life have I had a conversation with a pharmacy representative that was so cold and dismissive- like I was calling her on her day off- I am really sick, and I'm having a really hard time breathing, this medication is like gold to me right now. I asked her if my doctors prescription had been called in yet, gave her my information and she simply said "no." *Long pause* when I said nothing she said "the prescription status is not active." I ask her what I do then and she tells me "call your doctor and have him resubmit it". This is all very true advice! I would have loved to recieve it without the nasty tone. I need to call back in a couple of hours to check back in but I'm genuinely uncomfortable and feel as if I disrupted this person. Totally understand not being a morning person or whatever- pharmacy reps you're talking to sick people all day long- being callous towards a sick person you don't know is weird. At least pretend you want to help that is apart of the paycheck ma'am. Just making an already uncomfortable, unwell individual angry like thats senseless."

"I feel sorry for the people who work in the pharmacy. The constant auto phone announcements, "one pharmacy call" the long long long check out process with the evil CVS corporation trying to get you to sign up for the rewards card program and tell them your email address so they can sell all of your personal information to telemarketers. This company is absolutely hateful towards its own employees and it's customers, all greedy."

"We had a vaccine appointment an arrived on time, only to find out they ran out of shots a couple days ago. Yet, they made no attempt to communicate this to the people who still hap appointments, deciding that it was better to waste all of our time instead. This is the second time we have been screwed over on vaccines by this particular CVS Pharmacy, and we're done trying."

"Closed with note that says due to system failure! This is the 2nd store in a row I’ve tried to go too because Google and the signs all say they are open but closed up tight when I got there. All on the north side of Lexington. If you can help it don’t even try to come to the stores or restaurants on this side of town, it’s always some issue! And I’ve lived here my whole like, within a 10 mile radius."