Kroger Marketplace

"This Kroger is very disappointing. The store is often messy and disorganized, produce is often not in stock or of poor quality, and the customer service is not great. Staff members are often on their phones and there it is hard to find someone to help if needed. Additionally, there are rarely any cashiers at checkout. When possible I try to go to Walmart instead of this Kroger, because at least the prices are significantly lower there. The Starbucks at this Kroger is good though."

"This isn't specifically just for this location, it's for Kroger in general. As some one who predominantly shops at Whole Foods, Aldi, Trader Joe's and the Co-Op, I don't appreciate how dishonest Kroger is especially with their marketing tactics. I am glad that we see less of the wifi vultures that used to harass you as soon as you walk into the store. However Kroger now is making their digital coupon tags identical to their tags that offer a lower price if you use your Kroger card. So when you check out thinking the price was low if you use your Kroger card it's actually not going to ring up unless you have the digital coupon... No thanks. You wouldn't know unless you read the microscopic fine print, dishonest. So yeah, I paid $6+ for blueberries that I could have gotten for $4 & some change at Whole Foods which would have been organic. Ill stick to Whole Foods, a lot of their products are actually priced cheaper & better for you."

"I had an unpleasant experience with Emma, a customer service representative at Kroger. I went to purchase lemonade on promotion, as indicated by a tag. However, Emma dismissed the tag, claiming the promotion wasn't in the system. She said she didn't care when we asked to talk to her supervisor about her attitude. Instead, she told us to complain directly to Kroger, emphasizing her more than four years of experience at the store. In any customer-centric industry, a positive attitude and a commitment to resolving customer issues are paramount. Emma's behavior not only fell short of these expectations but also showcased a concerning lack of regard for customer satisfaction. Her statement that she didn't care about potential complaints further highlights a disturbing disregard for the impact of her actions on the store's reputation. I hope that this feedback serves as a catalyst for improvement within the management, prompting a review of employee training and a renewed commitment to customer satisfaction at Kroger."

"The low and appropriate rating is due to the rude and condescending employee of this Kroger. Today they went out of their way to be rude and quite ugly with my daughter. Unfortunately we did not get their name. I believe in karma so it will work itself out in the end. But such a shame! My daughter did not deserve this! No one does!"

"Probably the best Kroger in Lexington. Huge store nice selection of food. I like buying the Kroger brand simple truth organic. They also sell clothes!!"