Louisville Overstock Furniture Warehouse

"We went in on President's Day weekend (Dixie Hwy Location) and purchased a Living Room set and scheduled the delivery for about 10 days out. When the delivery day came, we heard nothing all day. We called, texted, and no response. We did not hear from the delivery men until 6:20pm stating they would be here in the next two hours.. by the time they arrived, it was 9:00pm. Extremely frustrating for a delivery so late at night especially when we have small children and wake up early for work. Other than delivery, the couches are great and the in-store customer service was great."

"Purchased a rocking reclining loveseat on Saturday was set up for delivery on Wednesday when they delivered the piece. There was a big hole in the armrest and some weird stitching on the back side. The delivery guys got LOW customer support to call me. They offered me less than 10% off if I’d keep it, that wasn’t even half of the delivery fee. I told them no I’d wait for a replacement and they said it would be two weeks. I said OK I could wait then they called me back five minutes later and said the guys were still outside my house, and then I should take the one they were delivering so I had a place to sit and all the mechanism worked fine, I don’t know how they knew that unless they had electricity inside the truck to check it, and that they would send me fabric and have the manufacture send someone to fix it. said no I’d wait for a replacement. And the Customer Service guy said well you should take one. It’s working good now instead of waiting for another one. I asked if all they sold for second if I had to worry about what was gonna be delivered and he said no ma’am all of our furniture is top rate. Customer service guy continued to try convince me that was a bad idea because they would have to order another one, and I said, I guess the only thing left would be for me to get a refund. he said there’s no refund policy. And I asked even if what you send me is defective he said We’ll send another one out with no additional delivery charge when we get one, and for me not to contact the manufacturer They said not to contact them at LOW. They would contact me when someone was in. I must admit this makes me a little nervous about their business practices I am hoping I receive the loveseat. I purchased for $1500 in good working order within a few weeks and I’m not hung out to dry. Realize I should’ve researched them better by checking Better Business Bureau and the reviews online. Crossing my fingers."

"Highly recommend this location. Walked in there twice and seller Matt was very helpful. I tend to ask a lot of questions and was thankful that I had a seller that was patient with me. Nice and affordable furniture."

"I had a great experience here! Chris did a great job helping me out and answering all my questions. I didn't feel pushed or pressured at all the whole time I was here, and that was very important to me. I was in the search for a new mattress and I was able to make the best decision for myself with his recommendations and advice. I did try to go to mattress firm and compare, but I had to come back to Overstock because I liked their selection better. All in all it was a very easy and pleasant experience. Would definitely recommend."

"These guys were so nice and helpful. We walked in 30 minutes before closing and got amazing service. They were helpful but not pushy, the process was smooth and quick! Would recommend and shop here again."