OnPoint Urgent Care 3905 Richmond Avenue, Houston, TX 77027

"If I could rate it zero stars I would because they did nothing for me. I have never felt like such a burden to a medical staff in my life until I came here to receive care. I came about an hour til closing and I felt like my entire appointment was so rushed. I explained to the RN & Physician multiple times that I was experiencing alarming symptoms from mosquito bites that became infected from a work trip to a tropical part of the world. They literally brushed off my concerns and spoke to me as if I was being dramatic about my symptoms. For a $90 copay all they did was take a covid and flu test and told me they would call me about the results. After I tested negative, they didn’t give me a referral or prescription for the symptoms I experienced. I felt so neglected from this visit. The fact that I was not given proper discharge directions was literally an act of negligence on their end. In addition, I asked for a doctors note as proof I went to urgent care (as requested by my job) and the front desk attendant just scribbled a half ask doctors note to the point my employer even thought was a fake forged note. Every encounter in this office was just so lackluster. You are better off taking to health concerns somewhere else because they clearly are not passionate about care in this office. Pretty facility in a nice area but lack of professional staff."

"The place was nice and clean. The staff was very welcoming and friendly. And the overall process was quick."

"This facility is sooooo nice and clean! The receptionist was very kind and as courteous in person as she was on the phone when I called. The was no appointment needed, and I only waited a few minutes after filling out the paperwork. I was really impressed and highly recommend this facility!"

"Brought my son here and he loved the theme of the room and very kid friendly. The wait time was not long which is always a plus compared to regular emergency rooms."

"Took my child here for a bad cough. The quality of care was excellent. All of the staff were friendly and very knowledgeable. The rooms were clean, they listened and answered questions, but most importantly the wait time was FAST!"