Fairfield Inn & Suites by Marriott Waller

"This hotel single handedly made me leave as a loyal Marriott member after 15 years. I will never stay at a Marriott again due to this hotel’s service, lack of understanding, and subpar leadership at the management level."

"Love the Fairfield In Waller! Love Jayden at the front desk. We stay here often for work and they greet us by name and make sure we are taken care of! Highly recommend!"

"The absolute worst service ever!! The General Manager Theresa Clay lied straight to my face in an attempt to cover her error of putting authorization holds on two separate cards for my two night stay! She came out of the back office trying to help without getting an understanding of the problem, just started clicking buttons with her false nails & jacked up the whole check-in. She was rude & lacked professionalism. Then told me she didn’t know the number for me to call & register a complaint… the first room she gave me door wouldn’t open & once she got me a room that would open, the shower was dirty! Integrity goes a long way & Theresa showed none. She’s a liar & a thief of joy, ruined my sons last weekend with mom when starting college"

"Better than what is used to be but still has inefficiencies. Room was not cleaned properly. The room i booked was downgraded without contacting me. I hope they continue to improve. The prices definitely do not match the experience. Update: 100% does NOT follow Marriott policy. Staff is very rude. I think they are confusing stern with disrespect. The tones they take with the customers is awful and this was just something I witnessed. I didn't have the best experience but I work in the industry so I can give a little grace but some things are standard. I'm quite disappointed."

"I stayed here due to attending antique week in Round Top. I was staying in Sealy and the hotel I was staying at ended up being horrible...had a smell, bugs on the bed, fleas, etc. So staying at Fairfield Inn & Suites was an emergency stay and ended up being amazing. Easy check in, easy parking, great shop Market downstairs by the check in desk with drinks, ice cream, and easy microwaveable meals. We will definitely be staying here again during local rodeos and Waller County Fair! Room was wonderful. Beds were comfy. The linen(sheets, blankets, pillowcase, etc) were not itchy. Perfect for out attending an event and just wanting to hit the pillow."