CVS

"Customer service abilities are apparently not required here. Manager was extremely rude and unhelpful. CVS: Customers Viewed as Scum"

"First negative experience at CVS Pharmacy located at 2920/Waller County . The cashier at the front check out counter would not accept my $100. 00 bill. The reason for not accepting it was the $100.00 bill is easy to make. I walked over to self check and CVS self checkout machine accepted the same $100.00 she refused to accept. I asked the CVS cashier for Regional Director name . I’m still waiting for that information. CVS Leadership please TRAIN your staff . Please tell Cashiers not to accuse your customers of using counterfeit bills. I will be returning to WalGreens for all of my Pharmacy Services . Professor R. Morgan"

"My daughters Dr. Office called in a prescription at 3:20pm, 11/18/2023. She went to retrieve the prescription around 4:20pm Ann stated the prescription was not there. During that time my daughter contacted her Dr office to confirm it’s been transmitted and they confirmed with a receipt and time. My daughter decided to leave and run errands assuming they’ll pull the prescription while she’s away and have it ready when she got back. When she returned, Ann and another individual, said they still had not received it. At 4:50pm, 11/18/2023. The Dr office proceeded to call the CVS, while waiting 53 mins for someone to answer, they confirmed oh yes we did get the prescription and she was filling it that very moment. Once Ann hung the phone up, lying to the Dr. They informed my daughter she will get her prescription tomorrow11/19/2023 and that they had to close. My daughter is away in college, struggling with a severe sinus infection and a sore throat. They never checked the fax machine to see if there were prescriptions that were due to fill before they closed. They kept taking new orders from walk-ups even when my daughter told them her prescription was on the fax machine at 4:20pm. This is the worse CVS and everyone who worked Saturday 11/18/2023 should be terminated for not doing their jobs. They actually shut the window on her. She was mortified that she had to deal with the horrible infection overnight. At this point, my family has been using CVS for 18 years, this one Time experience has forced me to leave and support Walgreens. I am done with them!!!"

"I have been using CVS for years! Lately the pharmacy is awful! I had a prescription that needed to be refilled, one that I have had filled there for years. I called and the recording said they had nothing ready for me. So I called my doctor that told me they had called it in 2 weeks before. So I called the pharmacy back, waited to speak to someone, when they came on the line I said I was checking on a prescription and BEFORE I even said my name, I was very rudely told that they didn't have anything for me. After saying my name, she immediately said "I said we don't have anything " I then called my doctor back, who called the pharmacy and within 2 minutes they had it. Then, Yesterday I was picking up a prescription for my daughter that was just release from the hospital, after waiting 45 minutes, as they were closing they said, "we don't have that in stock". Or it's a common prescription that the lazy pharmacist just didn't want to fill because it was quitting time? I think it was! Terrible pharmacy! Too bad 1⭐️ is the lowest rating I could give..."