Office Depot,

2929 James Sanders Boulevard, Paducah, KY 42001

"Our local Office Depot has outstanding customer service. Bought a new computer & between the sale price & in-store discount, I was able to get the one-year service plan for free! Johnathan was extra helpful in getting my files transfered & my computer ready for me to start using as soon as I connected to my home wifi. Excellent experience! Don't know why anyone would go to a Best Buy if they had an Office Depot nearby."

"Had a great sale going on but it took a significant amount of time to get assistance to complete our purchase."

"The Paducah store and specifically Cameron Stewart and the other two associates in the store gave me exceptional service and care. I highly recommend going to see them. Every store needs employees like them."

"I was very disappointed. I brought my spiral bound book to the store to get pages copied to card stock. The same task was completed acceptably last year. However, when I picked them up I left without examining them first. Later, to notice they we turned and twisted-- copied poorly. Take note there was an additional fee allocated to the job for "HAND PLACEMENT" because it takes more time than feeding it automatically through the copier. Or I thought. When I complained I was told the job couldn't be completed unless I take it out of the binding. This was not the case last year. Sooooo, without argument I asked for my money back. I received the hand placement fee back and was told I would receive a receipt for the rest of the charges through my email. I verified my email address. Now, 10 hours later I don't have my refund. However, I did go to my school and personally complete the job Office Depot said could not be completed. It did take some extra time, that is why I took it to office Depot in the first place. I didn't want to spend the time. The most frustrating part of the experience was 1) that they told me it couldn't be done when it had been done previously and 2) that I didn't get my refund as promised. Note that the GM, Jonathan, walked up as I had begun my explanation and then took over on the copier to prove the job couldn't be completed. I didn't argue only asked for a refund. He lead me to believe I would receive it immediately but haven't yet. Again, the job I was prepared to pay for was completed that day but not by Office Depot. I am sharing this disappointing experience because I'm tired of our society saying "I cannot do something"-- because it may be more difficult than they want to handle. "Can't be done" wasn't a fair answer-- rather I don't want to put in the labor it will take to get the results you are asking for.-- would be more factual. Again, I hope that I teach individuals to do hard work even if you don't want to. I'm sure the owner of Office Depot will be disappointed in the situation but I feel he/she should know what's actually taking place in his/her store. --- Let's teach accountability."