Lowe's Home Improvement

"This store is horrid. Never any help. Have had issues with this store over 6 times. Never ever will they get another penny from me. Do better Lowes and you wouldn’t have upset customers. And I am sure I am not the only one"

"Registers down on Christmas Eve, took longer than 30 minutes to get checked out. Did not price the invoice. When requested to price invoice one product was three times the price it was on the shelf. So had to walk around the store to verify the price, and find a manager to approve it. Before that sales people were apparently too busy talking to help me find what I was looking for."

"I went to Lowe's around 7:30 PM on a Thursday to buy paint and paint thinner. The employees were helpful and easy to find, and I found exactly what I needed. However, I was disappointed that no checkout lanes were open, only self-checkout. If I hadn't been in urgent need of paint thinner, I would have left without making a purchase, because that's how much I hate self-checkout. Some people like self-checkout, and more power to them. Personally, I find self-checkout to be de-humanizing and stressful, especially at the end of a long day. Here's an example of why I hate self-checkout, from my experience at Lowe's: After I scanned my items, the large main screen asked me to insert my payment card. I inserted my card into the little card reader, and the large screen said "Processing Payment," with a spinner indicating that I should wait. Then I started hearing an annoying beep. But the large screen still showed "Processing Payment," and still showed the spinner. So I waited, and still the beeping continued. Finally, I realized that the tiny screen on the card reader was asking me to remove my card. (See the attached photo that I took.) Why not put the "Please remove card" message on the large screen also, instead of only on the tiny screen? Why show an inaccurate message on the large screen saying that payment is still processing, when actually it has finished processing? Or better yet, why even have two screens at all, when it would be simpler and more user-friendly to have all interactions done on a single screen? By having two screens, you guarantee that people will frequently be looking at the wrong screen. I stopped shopping at Home Depot ten years ago because they sometimes had only self-checkout open, and Lowe's has gotten thousands of dollars of my business since then, without a penny of my money going to Home Depot. Now I guess I should start giving more business to Hank Brothers True Value, or maybe it's time to finally try Menard's."

"Awesome store with tons of items in stock. They have parking for Veterans which I appreciate and a 10% discount for VETS. It's nice to be recognized and appreciated as a Veteran. It's not a wind fall but a lot BETTER than Home Despot."

"Ordered a new pit boss combination smoker/grill. It was assembled and delivered at no extra charge. The delivery drivers actually showed up early and we’re kind enough to bring the grill all the way around to my back porch. This experience deserves more than 5 stars Edit: so its almost a year later and this grill/smoker from Lowe’s is still one of the greatest purchases ever. Use this thing all the time. Recently my oven had issues so I used the smoker to make a frozen pizza and it worked awesome."