E-Z Mart 7402 Quaker Avenue, Lubbock, TX 79424

"The employees at this location are miserable. The last two visits two separate employees were cussing and telling the customers how horrible it is working there. Yesterday the lady gave me the wrong item and I was to afraid to ask for what I really needed as she was cussing about needing to mop. I won’t be going back here even though it’s the closest store to me."

"Tonight, 03/30/22 at around 9pm I entered this convenience store to cash in a $5 lottery ticket and purchase a couple of items. Store clerk was dealing with a customer ahead of me and obviously had some issues. As I stepped up and presented my ticket, he aggressively asked, “HOW MUCH IS IT” and jerked it out of my hand. I should have walked out then because it only got worse. He then tried to cash it out at the register after scanning the ticket. The register was either malfunctioning or he didn’t have a clue how to operate it. He went to dropping “F” bombs and banging on the register. I stayed about 5 minutes but the more he messed with it the angrier he got. I finally gave up and said never mind. He said I already scanned it I owe you $5. Wasn’t worth it so I said forget it. As I was walking out, he said something profane but I couldn’t make it. I understand customer service is a very difficult and demanding job but if you can’t handle the stress of the job don’t work there. I WILL NEVER DO BUSINESS AT THIS PLACE AGAIN AND I ENCOURAGE EVERYONE ELSE TO REFRAIN FROM DOING BUSINESS AT THIS CONVENIENCE STORE. Update: went back to this store the next day to speak with the manager regarding last nights issue. Was told by clerk the manager was not available but I could leave my name and number and they would call me, so I did. 4 hours go by nothing. So I go back. Same clerk advised me she provided the manager with my information. I have not received a call. Guess we know now that poor customer service starts at the top."

"Earlier today I went and got free ice with my own cup, so after our Fourth of July celebration I stop to get more ice, and this lady says that'll be 64 cents. I usually don't do reviews but this female named Kristin was so rude I had to let everyone know to watch out for her. She must be miserable because her attitude is horrible. The main thing working with the public is to be kind and not rude it goes alot farther. This young rude girl has no business in management."

"My favorite convenience store in town. It always smells and appears to be very clean, which always provides for a delightful quick stop. Furthermore, the employees are always very courteous."