Walgreens

"Staff is friendly, but communication lacking. It usually takes multiple attempts to get prescriptions filled. When I talk to them about needing a certain brand because my insurance will not fill the generic, they routinely disregard the information, give me a generic and try to charge hundreds of dollars. Then we wait another 3-4 days. I got my prescriptions transferred to another pharmacy. it took them two days to send it over and then they did not send over all prescriptions. Two more calls and 10 days later, I think they finally sent to the other pharmacy what my child needs to keep breathing."

"New Rx counseling is 'mandatory' in Texas per law. A pharmacist came to the drive-thru, scanned the 'counseling' barcode, and then walked out. They cannot waive the counseling like that. I wanted to comment on the survey, but they didn't give me a receipt, so I could not. The pharmacy was not even busy. I was the only person on the drive-thru, and when I looked inside the store thru the window, there was no patient."

"Isabella or isabel the middle aged woman working the shift on Saturday July 15th 2023 refused my service. I was trying to send off a package at the fedex onsite but she immediately refused my service and told me that she couldn’t help me. I wish I could speak to a manager but she would probably lie and tell me that she was the manager… I just don’t see how there are people like her who get to have a job who is too lazy to do her job rather than help and serve the customer/guest which is me. When there are people like me who struggle to get hired and find a job. It makes 0 sense. If a Manager or Boss is reviewing this I would love to speak to one regarding my experience… Totally unprofessional and pathetic for a store to be rude and lazy as isabella was."

"Longtime customer. The store is great. The pharmacy however is rude and lead by a racist "Karen"! I moved all of my prescriptions away from here a few years ago. But there is one brand, I've only been able to find here. And I dread having to get it filled every month."

"No question, one of the worst Walgreens in town, if not the worst. Horrible pharmacy. Never have prescriptions ready although you reorder thru the app, then the website, then over the phone. So then you have to stand in line for an hr and a half. I'll drive across town to HEB and get my scripts in 10 minutes. Bye Walgreens.."