Firestone Complete Auto Care 6507 82nd Street, Lubbock, TX 79424

"For the last 10 years I have used Firestone’s lifetime warranty services for alignment and tire rotation and balancing. West TX roads can be brutal for our suspension and a large pothole could throw off alignment on even a brand new car. For that reason all of my vehicles have the lifetime alignment service these guys offer and it can be used at any of their locations nationwide. They also take the time to give a quick look over free of charge to spot any other issues that may present itself over time and offer the repair service that can usually be repaired while they have it in the bay. I also like that they offer financing as some repairs can be quite costly, so you can pay out your repair over time rather than all upfront."

"Finally got time to take back for warranty work they never got right from start. Picked up yesterday just to take back because out of alignment just picked up again and alignment is worse just in opposite direction plus popping in front end that I initially took into on first visit that hasn't stopped . Now they tell me it's ball joints which I told them might be problem the 1st time said 1250. To fix . Think I'll just take to a real mechanic and never do business again with this store. Think they need to hire real mechanics ."

"It was easy to set an appointment online. I arrived on time and they got me right in. They said that it would take and hour to an hour and a half but finished in about 50 minutes. When I had questions about the job the attendant said that he was not super knowledgeable about alignments and grabbed a supervisor that was very knowledgeable. Overall, I couldn’t have been more pleased."

"This location is very slow and will start doin work that isn't needed. Definitely would not recommend to any1. Sat here for over 2 hrs to change one tire then took it upon them self to change another tire that is good. Never coming here again. Will drive across town to avoid this location."

"The guys here always take care of me! I was having issues with my vehicle and took it in early Saturday morning. Their sign said appointments only, but they made room for my vehicle. The ran tests & found the problem. I am a loyal customer. Larry was the one who helped me last & his customer service was phenomenal."