Northern Tool + Equipment

"Purchased my Stihl chainsaw from this Northern Tool so thought I’d bring it back to them when it needed service. That was in September, it is now March and I still don’t have my saw back from them. Whenever I call during the very limited hours the service department is open, I get no answer or told they have my information and will get back to me. Haven’t heard anything from them ever. Made a trip out to the store, which is over an hour away from me in January to check on the status of my saw as I could never get a response from anyone. I was told to check back next week. Again called and no response from the service department. My saw only needs minor repairs and I could have gotten aftermarket parts or taken it to a Stihl dealer much closer to me. But decided to give my business to the place where I bought it. I won’t be making that mistake again if I ever get my saw back from them."

"Great store with a huge selection. Was open until 7pm but now new hours are only until 6. Like most, have to work until 5:30- 6 so will have to go elsewhere to get my tools and supplies now. Bummer. Mmgt should review those hours and make adjustments accordingly."

"Reliable quality merchandise with service as advertised. In summary, I trust these guys and have confidence in their equipment and service commitment."

"easy to navigate website and great products, always sent very promptly! Will buy again!"

"Be aware that their repair department will take months to get your small engine repair in and complete. I initially called and was told they're 2 to 3 weeks out until they could take it in. I kept calling every two weeks and they said the same thing. I even asked multiple times to put my name down and call when ready. 3 months down the line I asked to speak to a manager and they said they made an "exception" for me to get it in. After they got it took a month or so to get it returned. My recommendation is they're fine if you don't mind the wait once they get the item in but don't believe them if they say they can't take it for a few weeks. Get the repair elsewhere! I would've drove the 45 minutes to the other champion warranty repair shop if I knew! Not worth the waste of time."