Ashley Store 4851 Citylake Boulevard East, Fort Worth, TX 76132

"Our salesperson was “Thomas.” He was cordial, polite and very helpful from the minute we walked into the store. We were looking fo several things and guided us well with information about everything we looked at without being pushy. We bought lots of things and will be returning to get more in the future. Highly recommend this store!"

"I enjoyed my visit. It was a beautiful experience. Monique was very professional. It was the warmest about her we never felt pressured or rushed. We made the purchase and it was a great choice. Thank you Monique"

"Our sales rep, Jordan, was very helpful and courteous. He attended to all our needs, made sure every question was answered thoroughly and provided for a pleasant, stress-free experience! The delivery was exceptional with the guys taking the utmost care in moving and setting up our furniture. Everything was thoroughly wrapped and unwrapped with care! An all-around top-notch experience!"

"This store was very clean and well maintained. When we first walked in we were welcomed and not pressured at all. The selection of furniture varies from room to room but what we were looking for was towards the back of the store. Another employee approached us and said she was a sales manager and just wanted to check in on us. We ended up talking for a while and she showed us some options we really liked. The employees offered us water and gave my family all the time we needed to discuss our options privately. They were very respectful and understanding in our situations. This store may not be for ever but we really enjoyed our experience. Monique and Deanna are fantastic!"

"I originally had a good experience at the location. My delivery date was only a wk later. When my chest was delivered and opened the whole bottom drawer support was damaged and gone! This was reported on the 28th of November. I had a deliver scheduled for a replacement on the 9th of December only to be called back and told that my chest wouldn't even arrive till the 22nd of December. On December 30th a replacement was delivered and when it was being wheeled into my house I noticed 2 small punctures that looked like drill marks. The first damaged chest had already been loaded onto the truck, so the delivery guy said that they would leave the new one here and put it through as if I had refused the delivery and customer service would be getting back to me about a replacement. I got emails soon after that my deliver had been successful and also pictures of the new damaged chest had been provided. I had to reach out to customer service myself about the new issue. So this past Tuesday, on January 9th, a whole new chest was delivered. It was placed in my home, fully wrapped. When unwrapped, a delivery man asked "is this what you wanted?". No. It was an entirely different chest! I knew the name too, because when I went in to the location to order the chest in question, I had ordered the narrow chest of the wrong one delivered at that moment! So for a 4th time a delivery date was scheduled for January 12th! On that morning, I got a txt that the driver had started the route and I was the 15th stop, and estimated delivery was 4pm. At 6:11pm I got a txt informing me that the team was 30mins away and @ 6:27 another that they have arrived. One of them enters my home to make sure I have the exchange, askes me what was the issue,I also let him know about the wrong item delivered early this week ,he even takes a picture of the damage, loaded it up and takes it out to the truck. Almost immediately he's back with an issue. He knows what they have on the truck is not what I'm expecting. Again Ashley sent the wrong chest. They let me talk to customer service on the spot. I can not explain to you the frustration this transaction has caused me. I have taken time out of my days to wait home for this item to be delivered and now I'm starting to realize this chest is literally costing me more than what I have paid! Do yous, at Ashley, realize the time I have had to set aside for this chest so far? I can not even speak with anyone at the location over the phone about this issue, enless I call the number and they send in a request for someone to call me back in 24 hours. So after 18yrs of buying Ashley I will shop elsewhere for future home furnishings."