Courtyard by Marriott Lubbock 4011 South Loop 289, Lubbock, TX 79423

"I have stayed at this property several times over the years. Unlike most hotels that get run down as they age, this one has only gotten better. My recent stay was a one night stay passing through. I cannot say enough about the front desk agent that served us the most, Ethan. He got my name during check-in and used it in every encounter, really made me feel like I was appreciated. A good desk agent will offer polite small talk during check-in but Ethan’s was genuine while remaining professional. I’m Titanium Elite with Marriott have stayed over 1000 nights at Marriott properties around the world and Ethan is probably the best I’ve ever met. I hope Marriott can hold on to him and offer him a long career with growth opportunities. When I stayed at this property before there were repairs and updates in progress. It appeared most of those had been completed. The lobby is modern and nice and the rooms are updated and clean. The location is great, easy access to freeways and there’s a large selection of restaurants within walking distance — we walked to Cheddars at Ethan’s (front desk agent) suggest and it was superb. Good prices and very good food."

"The front desk and patrons of the Fairfield have complained numerous times about the constant clanging of the Courtyard’s flagpole halyard. I am in town multiple times throughout the year and this still has not been fixed. This occurs all day. The front desk at the Courtyard is less than helpful. Please fix your flagpole."

"I usually don't stay at Courtyards as they're one of the only Marriott brands that doesn't provide breakfast. Rooms were clean and had the normal amenities. Jacuzzi was out of order, though. Also, front desk attendant was gone for a good 5-10 minutes when we first arrived."

"Days before asking about booking the receptionist gave attitude. When I arrived the gentlemen was very kind and sincere, and I liked the Spin the Wheel feature. The rooms was well prepared and everything I expected. The pool had a few dead bugs near, not too thrilled about that. I was a bit disappointed about the breakfast, I had hoped for more options."

"Spent the week at this hotel and had a good experience overall. It’s located in a good and safe location, within walking distance from various restaurants and a Walmart. The staff is very friendly and professional, and the rooms are very comfortable. It’s a perfect option for both single and group trips. The driveway and parking lot require some maintenance but nothing not a big problem. I’ll definitely consider it again for future visits."