LA Fitness

"Dumbbells from 5lbs-25lbs all gone, gum on dumbbells, piles of dirt on the floor. I have 5 different gym memberships and this has to be the worst gym I’ve ever been in. Extremely dirty, I don’t know if anyone ever cleans, how are all the dumbbells gone? They don’t replace or repair anything. I won’t be returning here. Texas Family Fitness across the street is a great gym, super clean, good equipment, well kept, everything is maintained, and the monthly membership is cheaper. I highly recommend checking Texas Family Fitness out and avoiding this place."

"I was out of town and. This was the closest gym, the equipments were clean and well maintained,had a great workout"

"Pretty good place for the money. It's frequently difficult to get dumbbells because they only have 2 sets of each weight over 10 lbs from what I can tell. I wish they had some more of the common weights (25-45lbs)."

"I've been a member at this location since 2016, and throughout that time I have seen the ebbs and flows of this gym, which is always traceable back to the management team and leadership. Currently (Oct 2023) this gym has been in a downward spiral for just over a year. A lot of equipment is missing, broken, or stolen, and goes unaddressed/unreplaced for months-on-end. This ranges from dumbbells, to kettlebells, to malfunctioning cardio equipment, ab wheels, deflated exercise balls, etc. -The primary cause for the missing and broken equipment is the lack employees that care enough to walk around their own gym, and ensure it is in good order. The photos you see attached to my review here have all been taken around 5am when they open (I'm an early bird). Which means the evening staff did nothing to ensure the gym was organized before they clocked out. Most of the staff spends their day with their feet propped up on their desks and playing on their phones. I even witness trainers leaving equipment lying around. -The pool is kept in poor condition, with lots of dirt and debris floating throughout the otherwise murky water. (The Highland Village branch doesn't have this problem). -This morning hot tub water was green and smelled like mildew (I regret not taking a photo of this). The hot tub also is often filled with a bunch of sand and silt that settles at the bottom of the tub. Most branches have some kind of routine maintenance and cleaning once per week, but due to the common condition of the hot tub, it's safe to say that isn't happening. If it is happening, then there is a significant lack of oversight. -Like I mentioned before, the ebbs and flows of this location can always be traced back to the leadership. Specifically the GM, who is currently a young man by the name of Brandon. Brandon is a character who couldn't better be a representative of passive, apathetic, and frankly immature leadership and management. In short, he simply does not care. This is reflected when I walk in the door and I most always see him reclined back in his chair, his face carefully hidden with a ball cap while he plays on his phone. The only time I see the man move with any purpose, is when a pretty girl walks in the door, and he engages the opportunity to flirt. The "DGAF" attitude he portrays is reflected by the rest of his team, as they perpetuate the same sort of apathy he dwells in, caring not to walk their gym and ensure it is in good order for current members, as well as potentially new ones. -The final straw with Brandon occurred for me last Wednesday evening (10/25/23), while it was pouring rain outside, and I walked into the front vestibule. The floor was sopping wet, and I nearly slipped and fell upon entering. Brandon looked up from his usual phone playing and said to me, "Yeah its slippery dude." before returning to his phone playing. There was no wet floor sign. No employees making any surmountable attempt to mop and/or ensure the area was dry and safe. Instead, per most problems in this gym, it was left unattended and unaddressed, whilst the added insult from the General Manager himself. An appalling lack of professionalism. I don't think I need to mention the level of liability LA Fitness is accountable for should an injury occur from such an incident. Especially when one considers the amount of members who are 65+ years of age. -I want to make a point to shout out to the best employee there, Marquis. He's been working there as a custodian for longer than I have been a member, and takes more pride in his work than the rest of the staff combined. Its unfortunate that the rest of the staff doesn't pitch in and help keep the gym clean on his off days, which usually results in the trash cans and locker room floors looking like they do in my attached photos on Monday mornings. Marquis is a legitimate hard worker, and anything negative I've said in this review is not a reflection of him, or his hard work. -The photos taken range from May of 2022 through present."

"I went to LA Fitness that day to activate the membership provided to me by my insurance company. From the moment I walked in the front door until I walked back out, everyone I came in contact with made me feel welcome and part a of the LA Fitness family. I was given a tour and then left to explore on my own. Any questions I had were answered promptly and thoroughly. I would definitely recommend LA Fitness to anyone I know looking to get themselves in shape!"