Johnstone Supply 6039 45th Street, Lubbock, TX 79407

"Been doing business at johnstone for too many years to count. Kieth is always super helpful and goes above and beyond to get us what we need."

"Been a costermer of Johnstone for about 35 year's they always do their best to accommodate me I know sometimes parts are a little long of a wait especially after covid but they do their best before covid parts always came on the next truck 3 trucks per week all of my warranty claims have been handled with great care must follow guidelines of manufacture Johnstone doesn't set these guidelines of course I don't try to get refunds I want parts to fix air conditioning systems as far a people trying to buy wholesale when they are retail merchants self explanatory if you want to buy wholesale get a license like everyone else I will miss everyone there after I retire next year they have helped me with my company more than they will ever know thanks again"

"BAD SERVICE! I bought 3 split units about 2 months ago, All worked but 1, and returned it, and they won't warranty it. Keith the counter man said "I HAD TO EAT IT"!!!! They will not refund the money for it, now. They sold me a bad unit and expect me to pay for it. I already paid for it and they refuse to refund my money on the bad unit."

"Compressor went out last week in a Goodman AC unit after a year, and it has a 10 year warranty on it. Temperatures have hit 111 degrees Fahrenheit, and we have a kid with extreme asthma that’s only getting worse because of this situation. They have the part in store, but have to order it since it’s a warranty part, and it’s back ordered apparently. With no ac for the past week and no estimated time of when the part will even be shipped, am I wrong to feel so disregarded? Never have I been so dissatisfied by customer service before, and they are so primitive that they have not even developed the superego to discern from right and wrong, and show some level of concern."

"Great if your after heating, ac, or exhaust fan parts. Have to be licensed HVAC to buy certain stuff here. They always find motors that no one else can find. Service is excellent."