Gerber Collision & Glass

"I felt very much at ease having my vehicle repaired here. The staff were very friendly and promptly notified me about the progress in repairs. They even offered me a ride to the car rental facility after dropping off my car because Enterprise was taking forever to pick me up."

"Do not recommend. If you want an honest time estimate, this is not the place to go. I’ve been strung along and haven’t even gotten to the part of ordering parts for repair. All they needed to do was perform an estimate. Each time I call, I get a different timeline. Pulling car out and going somewhere else."

"I was told to bring my car to Gerber in RR by someone I trust. So, I contacted Gerber and emailed the estimate from the insurance company. The girl who books appointments told me to email pictures of the damages so they can order parts in advance. I told her that I was confused because you can't order parts without knowing what's wrong with the vehicle. That's the whole point of me bringing in my vehicle. She continued to tell me that sometimes the insurance agencies don't give you an accurate estimate so they need pictures to determine if they need to order parts in advance. I told her other than my bumper and mirror that needs to be replaced, the pictures only show cosmetic damages. I also told her that I wanted to make an appointment as soon as possible so that someone else doesn't take the earliest appointment available. I felt like I was going around in circles and the conversation was pointless. So, I do not recommend you taking your vehicle into Gerber of RR. I did call other body shops before calling Gerber. A lot of body shops were busy and their appointments were further out. And someone recommended Gerber of RR. I don't feel confident using Gerber of RR."

"This is an above and beyond establishment that went out of there way to take care of the job. My car was in and out in 3 days and given back with an interior detail better than those I’ve paid for. The highest impact (no pun intended) this establishment had on me was the staff and their energy they carried in their interactions with me. Kori, Jessica, and anyone else I was helped by were the most kind and personable people. It’s great to experience that. Will recommend this to anyone needing."

"I went to have my truck assessed for the damages to get repaired but initially wasn't going to use them for the repair. Because the gentleman was SO kind and understanding while giving me his WORD that it would be an in and out job to be brought in first thing, and would be out by the end of the day, I decided to go forward with them. I waited for the parts to be ordered and set the repair date once the part arrives. Took time off of work to drop off the truck and then the timeline change first to 48 hours, and best after that was 24 hours but was NOT the original discussion. Very disappointed that I was not only mislead into using this location for the repair, but that they made a whole song and dance to not honor the agreement set during our initial conversation. I made it clear that it needed to be a job done first thing so I can pick it up by the end of the day and it was told to me that HOURS were all they needed and now it can't even be done by the end of the day. That lie to get my business has cost me much of my time and money missed from work."