Covert Ford Service

"I took my vehicle in because of a recall notice. I had an appointment and delivered the vehicle right on time. They kept the vehicle for one week. During that time, they did inspections of two recall issues and determined that repairs were not needed. That's it. Yes, it took one full week for two inspections that could have been done, I'm guessing, in two or three hours. Transparency was poor as my service advisor could not seem to find out at times what was going on with my vehicle. I have had routine service here before with no issues. But this visit was so frustrating that I won't be back."

"HORRIBLE!!! They don't post maintenance prices online, don't give you an estimate, then try to charge you a ridiculous amount of money for basic service. The cashier calls you over to pay without even going over what was done, general health of your vehicle... nothing. They practically called me a liar when I told them another Ford dealership in Austin charges less than half what they asked me to pay. Go anywhere else."

"Went to get my truck leveled and install new tiers… Accessories department representative (Nate) was great and help me decide on best product. Overall a great experience"

"Want to first note that I purchased my 2014 F150 at Covert and have all of my maintenance & repairs performed there. Brought my truck in the Thursday before Christmas with an unexpected, significant power (non-electrical) issue and was initially told there was a backlog until the following Tues. However, my service advisor, Will H., recognized my long standing history and advocated on my behalf to be moved up. He was under no obligation to do that, but I sincerely appreciate his extra effort and why I am writing a review here. Sure, going to the dealership may be more expensive, but my time is worth more. Repairs took 1.5 days...it was that extensive."

"Over 3 weeks, and $700 later, THIS is how my truck was returned to me. Door panel in the back, on top of the rear seat - now detached. Insulation peeled back and left as is. With the screws, washers, and bolts just rolling around in my floor mat. I have to take it somewhere else just to put it back the way it was before I dropped it off. Then, to be told since it's Friday, and Veteran's Day weekend, I can wait until Monday to get a call from the service director. Forget my weekend plans, I'm just a Purple Heart recipient. It's not like I went to war or anything. What do my Veteran's Day plans matter? We wouldn't want to disturb the boss or ruin his plans. How can you possibly try to justify returning a vehicle to a customer in this condition?!?!?! Four weeks to get my truck back in pieces. I could have let my neighbors' four year old do the same thing free. I didn't take my vehicle here for a lack of skills, I brought it here out of a lack of time. Now I'm out the time I've lost, and the money on my rental. What a bargain! NEVER COME HERE FOR ANYTHING!!! I only left one star because the scale doesn't go negative, and you have to leave one star for a review. Unbelievable, truly."