Sewell BMW Collision Center of Grapevine

"We had a great experience here! Dylan L. was our service advisor. Overall, the communication was great, and the repairs were done perfectly. My car looked newer than before the damage occurred. Dylan handled everything with the insurance company and kept me updated on the progress via text. It took about 6 weeks to finish the repairs (scratches and dings from a hit and run that required replacing some panels & sensors). But the car looks great, brand new. Having a car repaired is never a fun process, especially when the damage isn't your fault, but I think Dylan did a great job of minimizing the inconvenience of it as much as possible, for which I'm grateful. I see quite a few 1-star reviews here, so perhaps not every advisor at Sewell is as great as Dylan. If you can request one and know you'll get that 5 star experience, go with Dylan L."

"I dropped my vehicle for a small driver side mirror light strip repair. They took 3 weeks for a small repair. The worst part is that they didn't communicate well neither with insurance nor with me. Insurance decline the rental coverage because they took 3 weeks to complete for a few hour job. I would not recommend anyone use their services. I would give them -ve rating."

"Do not go to this place! Terrible service and customer service! My car was there since Setptember, 2023 and was able to get my car only in December, 2023. And guess what? Nothing was repaired properly, moisture inside the headlights, my car’s grill was scratched, sky roof wasn’t working, all the body parts not aligned/centered and they DAMAGED my steering weel. Had to leave the car there again and today I went to get my car and the service that was done on the steering weel was awful, and there’s a scratched on the hood that was not before. It was their fault about the steering weel and Ordre who is the advisor, keeps saying “I don’t know what you are talking about”, that’s the same sentence he has been saying to us when we go there to show the terrible service they have been providing. It’s really disappointing!"

"Best service center in the area. Always extremely helpful and professional. Loaner cars are in great shape and available when I need to drop off my car for an appointment. Highly recommend!"

"So far this has been the worst experience of any body shop! And definitely not the Sewell experience they pride themselves on! Ordre is my advisor, my car has been there for months now and is still not ready, every month that the car is supposed to be ready, on the promised date there is another issue! I said I would drive the car until the parts came in, it was parked at some storage facility South of the airport for months, in the scorching heat. They told me if I drive my car away that I would be back at the bottom of the waiting list! Unacceptable!!! It started with parts, then paint, then electrical, then asking my insurance company for more money on a car that wasn't even mine! It was the same color, but I identified the vehicle as a 4 door and not my 2 door M440XI coupe!"