Firestone Complete Auto Care

"Worst service ever!! Sat for 3 hrs assured they would get to us to repair a flat tire. right before closing at 7pm told us they can't get to it. Now too late to go anywhere else cause it is 7pm and everything is closed!!"

"Came here late one night as I got a puncture on my way home from work. They were very professional and friendly in there. They had to replace the tire as it was a pretty bad puncture, but they were very transparent and honest about the whole process, didn't try and squeeze any extra money out of me like some places. Prices were reasonable too, would recommend"

"Typical con artist mechanics. Nothing more, nothing less. DO NOT GO HERE!!! Took my truck in for an alignment and tire rotation. They recommended tire balancing too. Didn't need it but fine, whatever. I was there early but it literally took them ALL DAY before they called me to come pick it up and by then they were about to close. Paid, got the keys. Guess what, tires had not been rotated. (I doubt they were balanced either) Back to the front desk but now I have to wait in line another 15 full minutes while a previous customer is there dealing with some other issue. Finally, "Hi my tires did not get rotated". Then the man proceeds to tell me "Oh, yes. They were." "Uh, no they weren't because I numbered them all with a sharpie before I dropped it off. 1-2-3-4. They're all still in the same place." Well the person that supposedly did mine was already gone for the day. Another employee comes out and tries to tell me they were rotated because he "saw him do it." Again, THE TIRES WERE NOT ROTATED! Now they're all upset they have to stay late after close to finish the job that they had all day to complete in the first place. Took another hour to go through all of this which made me late for my next appointment. In the meantime, an old girlfirend texted my phone I had left at home and my wife picked it up. Needless to say that didn't go well either. These jokers created an unbelievable mess for no reason whatsoever. There is no telling how many times they have done the same thing to others. STAY AWAY!!"

"I pulled up to Firestone 30 minutes before close. My tire pressure light had just come on and I clearly had an issue with one particular tire. I went to the Walmart Auto Center 45 minutes till close and was turned away. The store manager himself at this location was kind enough to check out my tire for me, (even though I knew it was slightly inconvenient being so close to closing). He assured me it was no big deal and I was able to get my issue resolved. Would highly recommend this business!"

"Took my CR-V in for a nail in the tire figuring I’d have to replace it. They replaced it, but put an extra 10lbs of air into by mistake. When I got on the highway, the TPMS Problem light came on. I took it back the next day and they recalibrated the sensor, which I had already tried. They said it could take time due to the new tire, never actually checking the pressure in the tire. Also tried to tell me I must’ve ran over something and I would have to bring it back another day since it was near closing time even though my appointment was confirmed. I figured it out on my own after doing some research. What a stupid waste of time."