Classic Collison 12838 San Pedro Avenue, San Antonio, TX 78216
About the Business
Classic Collision is a premier car repair institution located at 12838 San Pedro Avenue in San Antonio, Texas. Our experienced technicians specialize in providing top-notch collision repair services to ensure your vehicle looks as good as new. With a commitment to excellence and customer satisfaction, Classic Collision is the go-to destination for all your auto repair needs. Trust us to restore your vehicle to its former glory and get you back on the road safely.
Photos
Location & Phone number
12838 San Pedro Ave, San Antonio, TX 78216, United States
Hours open
Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Generally bad experience dealing with this shop. Insurance recommended this place and the shop took their sweet time to get vehicle repaired. Over 3 months and the lack of concern was evident when I dealt with them. I would look somewhere else to get repairs done."
"I was apprehensive with trying a new place. My last experience forced me to explore other options. When I walked in, I was greeted politely. The facility was clean and spacious. They have a complimentary coffee station and plenty of seating. My advisor Sam came out and got me on my way quickly. He was very courteous and straightforward. I had my car back two weeks later. I was told every step of the way what to expect and when. The communication was next level. The workmanship was amazing. I wasn’t able to see any sign of the repair. If ever I have any collision repair needs, I will certainly be back."
"After a great experience with caliber collision, I was hesitant to not take my car there and taking it to Classic Collision. Although the reviews weren’t great, I had a very pleasant experience. Their service was comparable to caliber collisin. They communicated every step of the way nearing the completion and repair of my car. They also did a great job and made it look like new after a an attempted car theft. I’d come back here."
"So I’ve used them twice. First experience no issues. Second experience wasn’t. Like other people have said, the customer service is terrible. I was initially receiving updates through and given a certain date. The updates stopped the day I was supposed to pick it up. I had to call them 4 days in a row. Each time I told them I would like to be updated even if it’s a quick call or text that my car needs more time. I’m not upset it took longer, it was the excuses and lack of communication from them. How do you give a customer a date then fail to communicate changes. I got to the point where I felt like something happened to my car and they were keeping it a secret. The day I finally heard back from my service rep after over a week of no communication she didnt give me a time. She said she’d call me and didn’t. I had to pull up to the place because it was after hours and no one was answering the phone. She later had all these excuses. I would not recommend this place at all. The only reason I gave it two stars is because they fixed my glass and I had no issues the first time with a different service representative."
"Great experience here. Sam, my service provider, was amazing and took care of my vehicle. I went here to get some hail damage taken care of. My vehicle looks NEW again, I'm so happy with the work and service I received from this location. Great communication, great interactions with staff, I definitely recommend them. Thank you, Sam!"
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