Caliber Auto Care 10330 Potranco Road, San Antonio, TX 78245

"There were caps left off under the hood after investigating a noise I was concerned about. The timing belt was brittle and about to break. And instead off telling me about it in your inspection you told me about the air filters? The attempt to scare me into making high ticket repairs instead of being honest about things was ridiculous. You really shouldn't underestimate anyone walking into your building. I not only did I witness the staff question someone that came in for a specific part only. It was recommended on further investigating even though they new the problem and what would fix the issue. I understand informed recommendation but this was not that it was pushy ticket upsales. I didn't get a great feeling from my visit. I'm so glad I got different opinions. Instead of breaking my pocket and waisting money and time only to be stranded on the side of the road later. I gave 2 stars for quick appointments and responses when I called."

"Great work from start to finish. Tried their best to have extended warranty cover certain jobs. Couldn't get the warranty to cover most but were able to get something. My car has over 146,000 miles and it rides much smoother now. Service was way better than a shop I took it to prior. Robert did well with keeping me informed of what needed to be done and its progress. Glad they work on at least one day of the weekend as opposed to a lot of shops here in SA."

"First time visiting. My usual shop is within walking distance of my house; but doesn't do alignments. So this is the closest reputable shop to me. No surprise they have a 4.8 rating. Simply amazing service and soft skills. Requested alignment, wheel balance only (i have staggard wheels), and oil change. They explained and went into detail of each service and the associated cost. I was pleased to see they were attentive to the needs of my particular car. I knew it would take a few hours to complete the services and was willing to sit in their waiting room. They estimated 3 to 3.5 hours and mentioned they have a shuttle service that would take me home and wait there instead. I did not hesitate to take them up on it. Got a phone call about an hour later and it was the mechanic changing my oil and inquired about getting the engine flushed due to high mileage and condition of the old oil. Hadn't thought about that; but, yes, sounds like a good idea. Two hours and 44 minutes from dropping off the car, they call to let me know all services are complete and the shuttle is en route to come pick me up. Nice...that's almost an hour sooner than anticipated. They went over the alignment corrections in detail and recommend new struts in the future. This here, is what takes them to the next level: they also emailed me the receipt and also a link to the services completed on their website in detail w/ pictures of the different fluids and inspection spots so I could see for myself. That's freakin' awesome. The whole experience exceeded my expectations of service and customer service. Thank you. UPDATE 11NOV23: Had an alignment scheduled. They were quick. 25 minutes. Showed me the before and after results. I like that they do that. All green. Drove home...steering wheel is still at 5 degrees to the right and when I let go of the steering wheel, slight drift to the left. Could be air pressure; but was hoping they'd at least correct the steering wheel misalignment."

"Victor came and assisted me when I needed him the most. I had to reschedule a tire flat repair as my vehicle could not be repaired during that time. I was only available after hours of the store being open and victor still came to repair my vehicle even though he didnt have to. Absolutely amazing of you victor. I will never forget the amazing service you provided. You are a great person. Thank you victor and his caliber crew!"

"I was stranded on the side of the road and victor from caliber auto care on potranco rescued me by jumpstarting my vehicle. Absolutely amazing service from victor. Ask for him 10/10 highly recommend. Victor will take care of any needs you have."