Full Service Master Car Care

"This is my first time coming and I came for my state inspection for my renewal sticker. I’m used to the places where you just drive up, they ask you to put your blinkers and honk your horn, and you're basically finished. You never have to get out of the car and it takes about 5 minutes, all while sitting in your car and simply hanging over your insurance and maybe a DL. I come here and I get down, give some basic info like address, phone, and email, and overall it takes about 10 minutes for them to get my info and inspect my car. Not too bad, but definitely going to a different spot for my inspection next time. I was charged $10, which sounded high but of course I’m not going to object."

"I had my SUV towed to this Full service, master car care shop because it was recommended to me. I can see why. They are very friendly, very attentive to the customer, and problem-solving. My old 2009 Pontiac had died on the expressway Saturday. After the diagnostics were completed early next business day it was concluded that I needed a battery, an alternator, and a belt. Parts were quickly ordered and installed by lunch time. I was impressed and happy to have a working vehicle again. Thank you."

"I was recommended this shop from a former customer. I was originally going to use another shop who's reviews weren't as good as this one. The other shop's diagnostic charge was $130 cheaper though. I figured if I paid more, I would get better attention to my only vehicle. I called and spoke with Chely to schedule an appt to take my vehicle in. I had a short that kept blowing a 15 amp fuse. I took my only vehicle in on Sept 29th 2023 but had to take it out Dec 1st 2023. I was charged $260 plus taxes plus hazmat fee for a total of $280 which only $260 would apply to the total cost for parts and labor. I was told not long after, that the short was somewhere around the engine block so the intake manifold needed to be removed and the intake manifold gasket needed to be replaced for $109 and $170 for labor for a total of $540. I found a gasket for $43 at Autozone by the way. I was rarely given updates unless I called. When I did call I was just told that they were still working on it and found out later that one of the reasons it was taking so long was because there was only one electrician on duty. Though Chely claims she told me this, I was never told that they were short staffed. Then after over 2 months of my vehicle sitting in this shop, I got a call from Chely telling me that the short was most likely behind the dashboard and it would be another $540 in labor for a total of over $1,100. I asked Chely if there was a guarantee that if they were able to find the short, would they be able to get my vehicle running. I was told no. So I made the difficult decision to take my vehicle out since I was running out of money with no guarantee of having my vehicle run again. I just felt like the costs were just going to keep going up with no guarantees. To their credit, they didn't charge me for storage the over 2 months my vehicle was in their shop. According to Chely, they were really close to resolving the problem but I just had to take their word for it. Then when I told them that I couldn't come up with the rest of the money to keep working on my vehicle is when I was told to come for vehicle or else I would start accruing storage charges. It seemed to me that when I went to pay off the balance of what I owed for work already done, I was going to be charged for the part I wasn't going to need any more. Chely said she already took those charges off but actually didn't and later changed the balance to just the labor I owed. So I am out of over $400 and still no running vehicle. Please make sure you check to see if they have enough staff to work on your vehicle especially if it's your only vehicle. Otherwise it will be there a while. I would also probably ask for a copy of the invoice for your new parts and for your original parts back to compare part prices and for tax purposes. Also get an itemized bill and make sure you're not getting billed for parts or services you didnt recieve or don't need. This review wasn't to disparage or bad mouth them. I just had to share what happened in my case. Chely is actually a cool person and had decent customer service. It didn't work out for me at this shop."

"So I had motor mounts replaced here 18 months ago. Motor mount failed again. So I took it back and they would not honor their warranty. First they tried to say motor mounts are good and it's my bushings. So I took it to dealership and they showed me the bad mount. So I go back to full service and they try to blame dealer saying they broke it. I asked full service how they diagnose a bad motor mount. They replied " Rev the motor and see if it moves or take a pry bar to it"."

"I’m really happy I came here. The young lady was very informative and didn’t try selling me anything that didn’t need to be done. Only worked on what needed to be worked on. She was very honest with me and I felt very safe having my car serviced here. Highly recommend!"