Round Rock Collision Center

"Very unhappy with my Round Rock Collision experience. Dropped off as an insurance claim for 2 curb rashed/ bent passenger side wheels. Repair took two months which is ridiculous itself, but they returned the truck with paint splatter all over the opposite side drivers wheels and my Lexus has a death wobble at 60 mph. When I picked it up, I though the black paint on the wheels was just brake dust so didn't think anything of it since the other side was the repaired side. After a couple of washes, I realized it was permanent. Contacted my service rep and he said he was going to refer it to a different guy. Both of them blew me off. Tried to contact many times, with no response. In short, horrible experience with both the quality of their work and their customer service. I went there because it was the only Lexus authorized shop. Go anywhere else."

"Had the pleasure of working with Veronica Rodriguez on my 2016 BMW 320i. Had an incident with front bumper damage due to hitting a racoon. Work done ended up being great and meet my expectations and was able to get a front license plate holder added. Only issue was a bit pricey and maybe took an extra week long but Veronica kept in communication with me throughout the process. Would come back if needed but hopefully I don't need to... *fingers crossed*"

"We were very pleased with the excellent service we received at Round Rock Collision in Dec of 2023. Veronica was very professional and caring…she was very prompt with her response to our questions as she stayed in touch with us anytime we contacted her during the process. We were pleased with the repairs to our Highlander from a hit and run incident and are happy we chose them to take care of the body work on our vehicle. We highly recommend them! Thank you for your exceptional service!"

"Round Rock Collision has always been my go to since early 2000. These guys have always done an excellent job in ansld out. Chris and Diana along with the rest of the crew made sure they handled everything accordingly and kept me in the loop with everything that was going on. I was so excited to see my car back in her original form along with it be shiny and clean. Love love love them and it's the only way to go."

"DO NOT TAKE YOUR CAR TO THIS PLACE! Their staffs are liars! Not transparent and deceptive! I took my vehicle 2022 Lexus RXL 350 for a damages caused to the front bumper in September, 2023. I specifically told Albert Jorge that I wanted him to use only ORIGINAL LEXUS parts for my vehicle. He agreed and told me that he could only use the ORIGINAL part if the INSURANCE company allowed. He sent me the estimates to repair the vehicle using only ORIGINAL PART from LEXUS. I called my insurance and I promised to pay out of pocket for remaining balance. I told him specifically that I WOULD LIKE TO RECEIVE ALL OLD PARTS TAKEN OUT OF THE VEHICLE. He promised to hand over to me the OLD PARTS after repairs is completed. He estimated $15,000 plus to fix my car which the insurance company paid him asap. He confirmed the payment and promised to start work on the car. After 2 weeks, I get no call, I called ALBERT JORGE and the ROUND ROCK COLLISION company several times but no response. I took time to went there to see the progress on my car. To my dismay, they have not started working on my car. “We needed to order all original part from Lexus” he says. I asked him why didn’t he call me to let me know. He rolled his eyes. Sad! After another 2 weeks, with no feedback from him or the COLLISION CENTER, I went in there again to see what’s going with my car. He lied that they have been trying to reach out to me. Pathetic! I asked him about my car. “We need extra money to buy extra parts” he says. I called my Insurance company about this and they promised to pay them. The insurance company sent me a receipt that they have paid ROUNDROCK collision center. I called roundrock collision center and they confirmed the receipt. I went in there for the 3rd times when I didn’t get a call from them. “When would my car ready” I asked. Give us another 3 - 4 weeks. Alberts says. I waited and waited for several weeks and no calls from the collision center and ALBERT JORGE. I went in there in November, 2023 again to see the progress on my vehicle. When I asked about my vehicle from the help desk lady, “we were waiting on $819” from your insurance before we can complete your vehicle” she says. I asked for ALBERT JORGE, he is on sick leave and I can get the general manager” she says. Mr Zimmerman came in and was like “Your car is ready but you are owing $819” he says. I asked him why didn’t I get a call from the company. “We are about to call you” he says. He brought the car to me and I asked for the OLD PARTS that was taken out of the vehicle. “We trash everything” he says. I asked to talk to ALBERT JORGE WHOM I spoke with about the vehicle. “He is out for another 2 weeks” he says. Then, I asked him about the amount that they said I was owing. He went in to checked it and “we just received the money just now “ he says. I knew the money has been paid long time ago but he lied to me that they just received the money on that same day. Lie Zimmerman!!! Till the time of writing this review, I am yet to receive my car for 2 reasons: 1. Their refusal to hand over the replaced old parts and 2. Albert Jorge is still on sick leave and there is no one in the company to reach out to him about this situation. Sad! I’m bring this to BBB and filing a case with the state’s insurance department.. DO NOT REPAIR YOUR VEHICLE AT ROUND ROCK COLLISION CENTER."