Mac Haik Ford Service

"I've had lots of experiences with service repair shops. Shawn G. has provided me with the best service ever. I really appreciated his updates and communication about our car repair."

"Absolutely horrible experience with Aaron in the service dept. I had my car towed there to be serviced and he returned it in worse condition. Issue #1: Aaron offered to service my car as a "side job", claiming it would be cheaper. Issue #2: Aaron claimed to replace the range sensor, which did not solve the issue as he had hoped. (We later found out that he installed it incorrectly). He said the only other solution was to replace the entire transmission (I later got a second opinion on this and the transmission does not need to be replaced). I was charged $530 for parts and labor and I still had to tow my car off the lot. Issue #3: During the month my car was at Mac Haik, a hail storm came through the area. Aaron claimed my car was in a bay and was not damaged. Upon pickup, we noticed significant hail damage. When we questioned him about it, he tried to backpedal and say he previously informed us of the hail damage. Issue #4: My current mechanic informed me that Aaron damaged a part by torquing it too much. We are now having to undo Aaron's damage in addition to fixing the actual issue with my car. Aaron is incredibly dishonest and unreliable. We are now out $530, my car still is not running after 3 months, and now has hail damage. If you care about your car and want service done in a timely fashion with professional folks, do NOT bring it to Mac Haik."

"I bought a new tire because mine had a blowout.. my concern is that my new spare was not mounted under my truck but was placed in the truck bed.. you would think they wild do that.. got home..30 minutes to do this.. some customers might not have the physical ability to do this.."

"Went in with our vehicle with needing one of our front door locks on our SUV to be quickly looked at because it isn’t locking due to our autistic son messing with the “child lock”. The service provider wouldn’t even look at it for 5 min to see if it’s a quick fix or not because they are schedule appointments into December. It could have been the simplest fix and now our vehicle is further at risk because he wouldn’t even take a few minutes to see if he could help. Customer service doesn’t exist anymore."

"We took our vehicle in for a recall. We were going out of town and we were able to leave it for a few day as they were unsure of when they would get to it. As it turned out a few hours later we got a call it was ready. The Service Manager did a great job of explaining everything."